Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
As part of this mission, Chewy Vet Care is hiring a Security Manager III to help us scale a connected, detailed omnichannel customer experience for clients of our Chewy Vet Care practices. This leader will be responsible for all aspects of physical security across the organization, managing systems such as CCTV, intrusion alarms, and safes to ensure efficient performance and reliability. They will lead vendor commissioning during new facility buildouts, conduct investigations into security incidents, and develop standard operating procedures aligned with industry standards. Additionally, they will train staff on security protocols, audit site readiness, and lead vendor relationships to support continuous improvement and preventive maintenance.
What You'll Do:
- Lead and maintain all physical security systems, including:
- Camera systems: CCTV functionality, uptime, resolution quality, network access, and video retention.
- Intrusion alarms: Monitoring, alert reliability, zone programming, and response critical issue.
- Safe services: Lock programming, service coordination, and incident access logs.
- Lead vendor commissioning of camera and alarm systems during the final stages of new practice construction. Responsibilities include:
- Camera system: Ensure image clarity and resolution, validate clear lines of sight, verify directional coverage, and confirm remote access to all units.
- Intrusion alarm system: Test functionality of all sensors, zones, and alerts to confirm system integrity before opening.
- Conduct investigations into theft, equipment tampering, and system failures. Provide written reports with root cause analysis and action plans.
- Develop and maintain security SOPs in alignment with industry standards (ASIS, NFPA 731, ISO/IEC 27001 physical controls).
- Audit location security readiness and provide assessments for new buildouts or upgrades.
- Train local staff on alarm procedures, incident response, and daily use of camera and safe systems.
- Own the lifecycle of vendor partnerships-including performance reviews, contract management, and critical issue handling.
- Resolve service tickets with urgency and ensure proactive preventive maintenance.
What You'll Need:
- 5+ years in physical security, asset protection, or facilities systems management across multiple sites.
- Hands-on experience with modern alarm systems, surveillance camera platforms, and safe management tools.
- Deep technical skills in system commissioning, device testing, and troubleshooting.
- Experience working in construction/closeout phases of new site development.
- Investigative and reporting skills with the ability to work autonomously in the field.
- Strong organizational, communication, and vendor management capabilities.
- Professional certifications (CPP, PSP) a plus.
- Willingness to travel up to 80% nationwide.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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