Security Lead - The Landmark

JOB TITLE: Security Lead

REPORTS TO: Security Manager

Eligible candidates must be flexible to work either Mid Shift (2:30pm-11pm) on a regular basis.

JOB PURPOSE: At Tiffany & Co., our people are at the heart of our legacy. As a Security Lead within the Landmark, you will serve as a key ambassador of safety, discretion, and operational excellence—ensuring the protection of our clients, employees, and iconic assets within one of our most prestigious global locations.

This elevated role requires a strategic mindset, refined leadership, and an unwavering commitment to excellence. In addition to supporting daily security operations, the Security Lead plays a critical role in developing Security Leads and strengthening the overall security framework.

Key Responsibilities:

Leadership & Team Management

• Provide direction and oversight to on-site security personnel, ensuring optimal deployment and seamless coverage across all floors and client touchpoints. 
• Lead by example through professionalism, accountability, and elevated service standards.
• Coordinate execution of security training programs for both the store and security teams within the Landmark, ensuring alignment with overall security objectives.

Talent Development

• Cultivate a high-performing team through mentorship, structured training, and ongoing feedback. 
• Support the growth and readiness of Security Leads, reinforcing a culture of continuous development.
• Partner with Security Managers on conducting comprehensive onboarding and ongoing refresher training pertaining to security protocols. 
• Act as a senior subject matter resource and mentor for employees and junior training staff regarding security training content and best practices.

Operational Excellence

• Execute and uphold all security protocols and procedures with precision. 
• Oversee incident response, access control, and surveillance systems while maintaining a proactive presence on the floor. 
• Conduct routine inspections to ensure the integrity of physical security measures.

Reporting & Analysis

• Maintain accurate and timely documentation of all incidents and daily activity. 
• Support audits and security assessments by providing detailed reporting and insights.
• Maintain training calendars, attendance records, and compliance documentation, ensuring adherence to all internal and external regulatory standards.

Cross-Functional Collaboration

• Partner closely with internal teams—including Retail, Operations, and Hospitality—to ensure seamless and secure client experience.
• Engage with external partners and stakeholders with professionalism and discretion.
• Partner with Security Management population to drive updates and improvements to training programs based on thorough analysis of incident data, audit findings, and regulatory requirements.

Risk Management & Preparedness

• Identify potential vulnerabilities and implement strategic solutions to mitigate risk.
• Contribute to emergency preparedness planning and ensure readiness across all scenarios.
• Be able to communicate rapidly and effectively. 

Core Competencies

• Integrity and sound judgment in high-pressure environments 

• Strong communication and interpersonal skills 

• Strategic thinking with a proactive mindset 

• Adaptability and composure in a dynamic, client-facing setting 

• A sense of urgency paired with refined professionalism

Required Qualifications

• Minimum 3–5 years of experience in security, law enforcement, or a related field; luxury retail or hospitality environment preferred 

• Proven leadership experience with the ability to coach, develop, and influence teams 

• Strong understanding of security systems, including CCTV, access control, and incident management protocols 

• Ability to assess risk, make sound decisions, and respond effectively in high-pressure situations 

• Excellent written and verbal communication skills, with strong attention to detail in reporting 

• Professional presence with a high level of discretion and integrity in a client-facing environment 

• Flexible availability, including evenings, weekends, and holidays, based on business needs 

• Ability to stand, walk, and move throughout a multi-floor environment for extended periods

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.