The University of British Columbia

Security Communications Coordinator

Posted Yesterday

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Okanagan Mission, Kelowna, BC, CAN

In-Office

86K-124K Annually

Junior

Edtech

The Role

Coordinates 24/7 campus security communications, monitors CCTV, alarms, access control, and databases, dispatches personnel, liaises with emergency services, investigates incidents, maintains records, and provides operational direction to contracted security staff. The role responds to emergencies, conducts system checks, supports patrols, prepares reports, and works rotating shifts including nights, weekends, and holidays.

Summary Generated by Built In

Staff - Non Union

Job CategoryM&P - AAPS

Job ProfileAAPS Salaried - Security, Level A

Job TitleSecurity Communications Coordinator

DepartmentUBCO | Dispatch | Campus Security

Compensation Range$7,158.42 - $10,292.25 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End DateOctober 22, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This position is subject to the satisfactory completion of required background checks

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
JOB SUMMARY
UBCO Campus Security is committed to fostering a safe, inclusive, and supportive environment in which to learn, work, and grow. We strive to deliver and promote innovative approaches to campus safety through professionalism, empathy, and integrity.
Security Communications Coordinators (SCCs) play a vital role in maintaining oversight of alarm systems, access control, and Closed-Circuit Television (CCTV) operations in support of campus security. They act as liaisons between Campus Security, other university departments, and emergency services.SCCs respond to inquiries efficiently and professionally, supporting a respectful and collaborative working environment. Their efforts help ensure the ongoing safety and security of UBC Okanagan faculty, staff, students, visitors, and university property.
ORGANIZATIONAL STATUS
Reports directly to the Manager, Communications and Patrol, UBC Okanagan Campus Security.

WORK PERFORMED

· Coordinates communication related to all security activities.· Operates and controls the 24/7 communications network, managing day-to-day issues involving security, parking, facilities management, Safe Walk, Blue Phones, residences, and all campus buildings and properties.· Acts as liaison with local emergency services (RCMP, Ambulance, Fire Department) and University departments, contacting appropriate UBC authorities and administrators in the event of an emergency.· Monitors, assesses, and analyzes multiple computer databases to obtain and relay information to the appropriate departments, authorities, and individuals.· Conducts regular system integrity checks according to established protocols and takes appropriate action based on results.· Supervises and oversees contract security personnel, ensuring appropriate responses and assistance are provided to the campus community as needed.· Receives and documents complaints, dispatches issues to appropriate personnel, and ensures all actions are recorded in accordance with policies and procedures.· Investigates incidents and complaints, prepares reports, makes recommendations for resolution, and conducts follow-ups both remotely and in person, as required.· Responds to critical and emergency situations, assisting as needed in incidents involving fire, building mechanical issues, student misconduct, police involvement, and medical emergencies.o Provides first aid, CPR, AED, and oxygen therapy in accordance with current occupational first aid legislation.· Provides field oversight during patrols and incident responses to ensure compliance with contracts, best practices, and completion of assigned duties.· Operates security systems including CCTV, intrusion alarms, Access Control Systems, and dispatching Campus Security personnel.· Ensures documentation accuracy and compliance with all regulatory requirements.· Coordinates and maintains logs, incident reports, and other operational records.· Provides direction, training, and feedback to contracted security personnel regarding documentation and reporting standards.· Participates in interdepartmental initiatives, contributing to information sharing and safety improvements across campus.· Responds to short-notice shift coverage requests as required to maintain operational continuity.· Performs other related duties as assigned.· Works a modified schedule

- The standard full-time work week is 35 hours.
- Because it is a 24/7/365 dispatch centre, you should expect shift work.
- Shifts may be up to 12 hours long.
- Your schedule may include days, nights, weekends, and statutory holidays.
- A 12-hour shift does not necessarily mean 12 hours every day; the actual rotation or number of shifts per week would depend on the employer’s schedule and operational needs.

· May be scheduled to accommodate operational requirements, including ceremonies, special events, and periods of high call volume during both day and night shifts.
Judgment and Decision-MakingThe position requires the ability to prioritize and exercise sound judgment when communicating information, ensuring adherence to established policies and procedures. Inappropriate or inaccurate communication may adversely affect the services provided by others.
The incumbent must be capable of effective planning and problem-solving, applying policies and procedures thoughtfully while utilizing available resources, system reliability, and technology to maintain safe and secure campus operations.Although some protocols and procedures exist, not all situations are covered by documentation. The role often involves responding to unique or exceptional circumstances that require proactive assessment and independent decision-making. In such situations, the incumbent must demonstrate strong concentration, critical thinking, and problem-solving skills to achieve effective outcomes.
Decisions and actions taken in this role can significantly influence the culture, working environment, and staff morale within Campus Security, as well as the department’s overall effectiveness and relationships with other University departments and external agencies.
Supervision ReceivedReports directly to the Security Managers. While the position works with minimal direct supervision, the incumbent is expected to carry out mutually agreed-upon objectives and provide regular updates on progress and performance.
Supervision GivenProvides day-to-day leadership and operational direction to contracted security personnel to ensure effective campus security operations. Supervises delegated tasks and operational requirements as assigned by the Security Manager(s) and/or the Associate Director, Campus Security.

Qualifications
Minimum Requirements· Undergraduate degree in Criminology, Psychology, or an equivalent combination of education and experience.· Minimum of two years of experience in security operations and personnel administration.· Possession of a valid Class 5 driver’s license.
Preferred Qualifications· Valid Basic Security Training certification (Level I and II) and Basic First Aid certification.· Experience in security operations, training, and staff or office management.· Demonstrated ability to work effectively both independently and within a team environment.· Strong organizational skills with the ability to gather, record, and maintain information accurately and with attention to detail.· Proficiency in written communication, including the ability to prepare clear and comprehensive incident and administrative reports.· Ability to respond appropriately to inquiries, both verbally and in writing, and to make suitable referrals when required.· Excellent interpersonal and communication skills, with the ability to engage clearly, attentively, and respectfully.· Demonstrated ability to actively listen, seek clarification when necessary, and maintain professionalism in all interactions.· Proficiency in two-way radio communication and standard security terminology.· Commitment to providing courteous, patient, and professional service to all members of the campus community.· Competence in word processing, data entry, and operation of standard office and communications equipment.· Ability to assess the urgency and nature of inquiries or incidents and prioritize responses appropriately.· Capacity to remain calm, composed, and effective during emergencies or high-stress situations.· Awareness of and sensitivity to confidential and sensitive issues, with the ability to uphold confidentiality in accordance with legislation and University policy.

Skills Required

Undergraduate degree in Criminology, Psychology, or an equivalent combination of education and experience
At least two years of experience in security operations and personnel administration
Valid Class 5 driver's license
Valid Basic Security Training certification, Level I and II
Basic First Aid certification
Experience in security operations, training, and staff or office management
Ability to work independently and within a team environment
Strong organizational skills and accurate information gathering, recording, and maintenance
Proficiency in written communication and preparation of clear incident and administrative reports
Ability to respond appropriately to verbal and written inquiries and make suitable referrals
Excellent interpersonal and communication skills
Active listening skills and professional conduct
Proficiency in two-way radio communication and standard security terminology
Courteous, patient, and professional service orientation
Competence in word processing, data entry, and standard office and communications equipment
Ability to assess incident urgency and prioritize responses
Ability to remain calm and effective during emergencies or high-stress situations
Ability to handle confidential and sensitive issues in accordance with legislation and university policy

The University of British Columbia Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The University of British Columbia and has not been reviewed or approved by The University of British Columbia.

Healthcare Strength — UBC’s extended health and dental plans cover many services beyond the provincial plan, with up to $3,000 per person annually for counselling/psychological services, plus paramedical coverage and a 24/7 EFAP. Feedback suggests this breadth of coverage meaningfully enhances total compensation for eligible employee groups.
Retirement Support — Employees typically participate in either the UBC Staff Pension Plan (target benefit) or the UBC Faculty Pension Plan (defined contribution), with dedicated resources and options detailed by the plans. Feedback suggests these university‑run pensions are viewed as central to the overall value proposition.
Parental & Family Support — Recent updates added or streamlined family‑building benefits for fertility treatment, surrogacy, and adoption, and departments reference parental top‑ups via Supplemental Employment Benefits. Feedback suggests these supports are notable differentiators for those planning families.