Under general supervision will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-Emergency calls according to the goals of Mercy Health System, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Dispatch and track location ofPublic SafetyOfficers. Provide pre-arrival and post-dispatch instructions when applicable. Maintain necessary documentation and records. Coordinate with various law enforcement agencies, the fire department, the House Nursing Supervisor, EMS, the operators, alarm companies, administration, maintenance, EVS, guest services, and thePublic Safetyofficer in charge. Performs related duties as assigned.Position Details:Qualifications Education: High school diploma or equivalent. Licensure: Emergency Police Dispatch (EPD) certified by NAED within 90 days of date of hire and Emergency Telecommunicator course (ETC) or successful completion during initial orientation. Experience: Certifications: Other: Skills, Knowledge and Abilities: Ability to handle highly stressful situations while having extremely good multitasking and communication skills. Ability to prioritize information with logical and rational approach to solving problems. Possess a high degree of self discipline and confidence to control the actions of others in emergency situations. Ability to process information quickly and make decisions that have a direct impact on the safety of patients, visitors, and co-workers. Proficiency with call-creation of emergency and non-emergency incidents to include the following: 1) Make decisions quickly and accurately based on prior guidance provided to you. 2) Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. 3) Hear, comprehend, summarize, and/or answer questions about information told verbally in short story form. 4) Use written information provided on lists (such as an alphabetically-sequenced telephone book). 5) Recognize if bits of information, such as addresses or names, are similar or different. 6) Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). 7) Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. 8) Evaluate information provided in order to prioritize or categorize incidents. 9) Evaluate information and identify the most correct solution based upon that information. 10) Determine routes and/or locations using very basic maps. 11) Correctly spell commonly-used words that might delay emergency assistance if misspelled. 12) Communicate using sentences or phrases that clearly express the intended meaning. 13) Read and comprehend written passages. Working Conditions, Mental and Physical Requirements: Patience, emotional stability and the ability to work in high stress situations are required. Works indoors with adequate temperatures, ventilation, and lighting. Average indoor exposure to noise and disruptions, normal indoor exposure to dust/dirt, and above average stress. Periodically works beyond normal hours and works on an as needed basis. Must be able to sit or stand for long periods throughout the workday, with intermittent period of walking, bending, twisting and reaching. Dexterity ranges from simple coordinated movements of fingers/hand, feet/legs, and torso. Sedentary work, with occasional lifting/carrying objects of Preferred Education: Preferred Licensure: Preferred Experience: Preferred Certifications: Preferred Other:Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Skills Required
- High school diploma or equivalent
- Emergency Police Dispatch (EPD) certification by NAED within 90 days of hire
- Emergency Telecommunicator course (ETC) or successful completion during initial orientation
- Ability to handle highly stressful situations with strong multitasking and communication skills
- Ability to prioritize information and make rapid decisions impacting safety
- Proficiency creating and entering emergency and non-emergency incident calls into a computer
- Ability to sit or stand for long periods and perform intermittent walking, bending, twisting, reaching
Mercy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.
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Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
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Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
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Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.
Mercy Insights
What We Do
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.
