Security Advisor, Falcon Complete (Remote)

Posted 9 Days Ago
Hiring Remotely in United States
Remote
3-5 Years Experience
Cloud • Information Technology • Sales • Security • Cybersecurity
Define your future at CrowdStrike.
The Role
As a Security Advisor at CrowdStrike, you will assess customer environments, provide security recommendations, ensure alignment with Falcon Complete standards, and resolve customer issues. This role involves developing service reports, troubleshooting, and collaborating with internal teams to enhance customer satisfaction.
Summary Generated by Built In

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.
What You'll Do:

  • Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
  • Provide Falcon Complete customers with recommendations that align to improved security.
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
  • Contact customers directly upon identification of misalignment with Falcon Complete standards.
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
  • Develop and provide customers with service reports and stats as requested.
  • Partner with internal teams to ensure customer satisfaction.
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.


What You'll Need:

  • 3+ years in Cybersecurity focused role.
  • Customer empathy and ability to guide customers towards desired outcome.
  • Excellent customer-facing communication skills including verbal and written.
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
  • Adept in Windows, Linux, and MAC operating systems.
  • Experience or demonstrated knowledge of threat detection and incident response.
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
  • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.


Bonus Points:

  • Incident Management and CSIRT operation
  • Change Management
  • Malicious Code: Detection and Response
  • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
  • Intrusion Detection and Response
  • Experience working with complex, sophisticated clients
  • Strong analytical capabilities and a desire to learn new things
  • Able to work across multiple teams to resolve customer issues and requests
  • Demonstrated experience as a security advisor or consultant
  • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.


#LI-RC2
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $85,000 - $135,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:11-06-2024

Top Skills

Cybersecurity

What the Team is Saying

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The Company
HQ: Austin, TX
10,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.

The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.

We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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