Be the trusted technology point of contact for key securities services clients, ensuring stable, secure delivery across electronic channels. You’ll partner with client technology teams and internal stakeholders to translate needs into practical enhancements that improve workflows and service outcomes.
As a Technology Relationship Manager within the Securities Services Client Service group, you’ll ensure client satisfaction through targeted and stable technology delivery, to represent the Client’s Technology Model to our JPMorgan partners (Technology, Operations, Client Service Managers, Product Development, Product Management, across LOBs), and to represent JPMorgan’s Technology Platform to our Client partners (Technology and Operations). You will be partnering with JPMorgan Technology (Production Management, Application Development and Technology Infrastructure) and Clients to maintain delivery, analyze, propose and implement enhanced client workflow through deployment of technology solutions across all electronic channels.
Job Responsibilities
- Act as the single point of contact on Technology for assigned portfolio of clients
- Represent J.P. Morgan’s Technology Platform on client-initiated technology project
- Develop strong relationships within key client promoting J. P. Morgan technology
- Ensure that information exchanged between JPMorgan and our partners is optimized in terms of accessibility, efficiency, resiliency, and security
- Lead in planning, designing, enhancement and support of the current client data delivery solutions
- Collate feedback of platform improvements through the product development lifecycle
- Support the project management process; includes co-ordination of resources, priorities, issues and risks, scheduling, stakeholder communication with Project Manager
- Take global coverage for franchise clients provided with regional expertise
- Establish and maintain productive working relationships with business aligned client facing teams and representatives from each of the clients
- Coordinate across various teams including Operations, Technology, Sales, Product and Client Service, in effective communication (clear, concise, consistent) is critical
Required qualifications, capabilities, and skills
- Strong English & Japanese language fluency
- Bachelor’s degree or higher in Computer Engineering, Information Technology or Finance, or a related field
- Minimum 10+ years of previous experience in Technology for Financial and Banking sector working as part of a team delivering technology and data solution in financial services industry
- Strong analytical skills, comfortable in dealing with data
- Strong end to end ownership, governance, controls, risks, and dependency management
- Ability to work both independently, taking clear ownership for delivery, and as part of a team. Self-motivated
- Effective problem solving. Focuses on accountability, action, and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
- Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM
- Ability to prioritize, handle multiple tasks and work with minimal supervision
- Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPM
Preferred qualifications, capabilities, and skills
- Cross product data structure on Fund Accounting, Custody, Securities Lending and OTC derivatives products
- Demonstrated exposure to investment trade lifecycle functions including affirmation processing, trade capture, analytics, settlements, accounting, and cash management
- Awareness of regulatory, industry & infrastructure developments
- Previous experience of project delivery within client experience / integration initiatives
Skills Required
- Strong English and Japanese language fluency
- Bachelor's degree or higher in Computer Engineering, Information Technology, Finance, or a related field
- 10+ years of technology experience in the financial and banking sector
- Experience delivering technology and data solutions in the financial services industry
- Strong analytical skills and comfort working with data
- Experience with ownership, governance, controls, risks, and dependency management
- Ability to work independently and collaboratively with minimal supervision
- Effective problem-solving, accountability, and decision-making skills
- Ability to prioritize and manage multiple tasks
- Strong work ethic and willingness to learn products and processes
- Cross-product data structure knowledge across fund accounting, custody, securities lending, and OTC derivatives
- Exposure to investment trade lifecycle functions, including affirmation, trade capture, analytics, settlements, accounting, and cash management
- Awareness of regulatory, industry, and infrastructure developments
- Previous project delivery experience in client experience or integration initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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