Securities Services - Client Solutions and Implementations Manager- Vice President

Job Description
Join a team that drives seamless client onboarding and business growth for a diverse, global client base. As a Client Solutions and Implementations Manager, you'll play a pivotal role in delivering innovative solutions and exceptional client experiences across the Securities Services organization.
As a Client Solutions and Implementations Manager, you will manage the end-to-end project delivery for new and incremental business within Securities Services. You'll work with a wide range of clients-including asset managers, hedge funds, private equity, pension funds, banks, and more-ensuring their needs are met through tailored solutions. Your work will span multiple products and complex deals, collaborating with stakeholders across the firm to deliver high-impact results.
Job responsibilities

• Lead execution of key implementation projects, managing resources across locations and disciplines
• Drive client requirements gathering and propose target solutions
• Collaborate with internal partners to design, document, and secure sign-off on solutions
• Develop and manage project delivery plans, facilitate legal agreement negotiations, and execute with robust governance
• Actively mitigate and manage project risk, scope containment, and change management
• Motivate and manage virtual teams across multiple locations
• Conduct post-implementation reviews to improve practices
• Prioritize, track, and report on all projects in the pipeline
• Ensure compliance with controls and procedures
• Own project communication to internal and external stakeholders
• Deliver high levels of client satisfaction
• Contribute strategies for excellent client experience and ongoing process improvement
• Drive internal team and department-wide initiatives
• Support Sales and RFP teams in pre-win phases
• Represent the Solutions team in sales cycles and pitches
• Influence senior executives at key clients

Required qualifications, capabilities, and skills

• Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity, Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services, Fusion)
• Project and program management skills
• Highly structured and methodical execution
• Clear, articulate, and concise verbal and written communication
• Client-facing skills
• Proven ability to influence and collaborate across disciplines
• Strong presentation skills
• Ability to identify and resolve risks
• Systematic approach to removing ambiguity
• Relationship skills across a wide range of functions
• Ability to work well in an evolving environment

Preferred qualifications, capabilities, and skills

• 5-10 years in Financial Services, particularly Securities Servicing
• 3+ years in a client-facing project management role or commensurate experience
• Experience driving process improvements and strategic initiatives
• Ability to represent and champion teams in sales cycles and client interactions

With planned real estate expansion for JPMorganChase, this role is subject to change locations within the Tampa region.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.