Securities Services - Client Solutions and Implementations Manager - Associate

Job Description
Job Summary:
Manage the implementation of new and incremental client business into the Securities Services organization within J.P. Morgan's Corporate Investment Bank. Your role will involve managing projects that range from single product implementations to comprehensive programs involving multiple products, entities, and stakeholders.
The role covers a diverse client base including Asset Managers, Hedge Fund Managers, Private Equity Managers, Pensions, Banks, Governmental Entities, and Insurance Companies. Solutions and Implementation activity encompasses all Securities Services products including Custody, Fund Accounting & Administration, Hedge Funds Services, Investment Analytics, Compliance, ETF Services, IMOS, Private Equity Fund Services, Securities Lending, Margin Services, and Tri-Party Services.
Job Responsibilities:
Core Responsibilities:

• Drive client requirements gathering and propose & influence target solutions
• Ensure client requirements are understood by internal partners and work with them to design, document, and ensure appropriate sign-off
• Own and drive project activities including:
  • Manage a project plan to monitor and track progress, issues, and risks
  • Coordinate timely resolution of project risks with strong governance and reporting
  • Manage virtual working groups across multiple locations and disciplines
  • Execute post implementation reviews to assess client satisfaction and improve practices
• Ensure compliance with all controls and procedures
• Manage communication with internal and external project participants and stakeholders

Related Responsibilities:

• Contribute to strategy for delivering excellent client service
• Identify potential tactical and strategic improvements to implementation processes
• Proactively drive initiatives as agreed upon
• Collaborate with Sales and Proposal teams to accurately represent onboarding in RFPs and client presentations
• Represent the Solutions team in cross-functional and senior forums

Required qualifications, capabilities, and skills:

• Minimum 2-3 years experience in Financial Services industry
• Working knowledge of Securities Services products
• Strong project and program management skills
• Effective time management skills, with an ability to work in a fast paced, deadline driven environment
• Strong communication and collaboration skills; able to work with many different individuals and partner effectively with different groups
• Strong organizational skills including attention to detail and ability to manage multiple projects and responsibilities simultaneously
• Ability to work both independently and as part of a team
• Professional and proactive approach to work

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.