With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Job Description
Job Purpose
The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Public Sector & Infrastructure Customers via effective Business Development & Risk Management at an individual and team level.
Key Accountabilities
Customer Sales and service: - 45%
· Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
· Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
· Formulate business development strategies and objectives to meet changing market needs.
· Monitor the level of complaints and quality of handling of those complaints.
· Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
· Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
· Keep customers advised on the expected ‘delivery date’ for product/credit applications.
· Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
· Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.
Credit and Operational Risk Management: 45%
· Primary responsibility for the control and management of credit risk within own portfolio of corporate customers.
· To maximise economic profit on own customer portfolio and team bases.
· Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
· To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
· Develop and implement customer relationship plans for all customers.
· Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
· Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.
Developing yourself and others: 10%
· Being receptive to feedback and constantly striving to develop new skills and knowledge.
· Work to enhance the capability of the organisation by getting the best out of people.
· Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.
· Support the implementation of the AML program amongst the CIB Team and the wider Bank.
Required Performance Imperatives.
Financials:
o Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and cross-sell opportunities for the portfolio.
o Responsible for the marketing initiatives, assessment and maintenance of transactions/relationships falling within portfolio.
o Acquisition of new business – new to bank
Customer:
o To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.
o Manage organizational complexities to create a “win-win” situation for the Customer and Absa. Continue to focus on creating operational dependency with their front/bank-end processes with Absa’s front/back-end processes.
o To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels.
Target Market:
o To continuously develop and enhance the business focus and target market of the key areas of the business in this sector.
o To maintain a momentum of calling on existing and prospect customers for the bank.
o To develop an understanding of areas of business that require credit focus and maintain the understanding of industry dynamics of these sectors with a view to keeping cost of credit low
Controls and Compliance: To ensure that the overall success of the Credits, in terms of ongoing line reviews and audit. In addition, assured that the client portfolio is in line with the expectations of the bank’s AML and KYC policies.
Communications: To ensure effective communications sent to customers on a regular basis to position Absa as a constant force in the provision of banking services to clients
Preferred Qualification
- University, college degree or other relevant
- (Above 5) years (Technical/Managerial) experience
Preferred Experience
- Experience in understanding the business dynamics, especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
- Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
- Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.
Knowledge and Skills
- Advanced knowledge of Banking
- Basic knowledge on Bank’s lending criteria in the Business and Personal sectors
- A fair understanding of current issues including macro and micro economic environment.
Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
***Application Deadline – 1st October 2026***
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)Skills Required
- Bachelor’s degree or relevant university or college degree in Business, Commerce, Management Studies, or a related field
- More than 5 years of technical or managerial experience
- More than 5 years of experience understanding public-sector customer requirements and business dynamics
- Experience managing public-sector clients with varied product needs and complexities
- Experience with Corporate Finance, Project Finance, Treasury and Markets products
- Understanding of how banking divisions address public-sector customer needs
- Advanced knowledge of banking
- Basic knowledge of banking lending criteria in business and personal sectors
- Understanding of current macroeconomic and microeconomic issues
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
