Are you a proactive, tech‑savvy problem solver who enjoys getting to the root cause of issues?
We’re looking for a 2nd Line Technical Support Analyst to work in our thriving vehicle telematics business.
In this role you'll be be an important part of our software development function, supporting our telematics maintenance application. You’ll be the friendly, approachable expert the business trusts, bridging the gap between our front‑line teams and third‑line technical specialists.
This is a fantastic opportunity to help shape how we deliver first‑class technical support as we continue to scale globally.
This is an onsite role, based Monday to Friday in our Telematics office at Arden Square, Crewe. It's a modern space, purpose built for collaboration, complete with café, barista, pizzeria and roof top bar.
What you'll be doing...
- Managing and prioritising tickets on our Jira Service Desk, ensuring issues are addressed based on business impact.
- Communicating clearly with stakeholders, providing updates, realistic timescales, and effective escalation paths.
- Investigating code repositories to pinpoint problem areas and assisting Third Line teams with bug diagnostics.
- Identifying patterns, trends, and recurring issues—helping the business stay proactive rather than reactive.
- Querying and updating production databases to resolve data-related issues while maintaining strict integrity and security.
- Conducting root cause analysis and maintaining documentation in our internal knowledge base.
- Providing practical troubleshooting guidance to end‑users.
- Collaborating with developers to understand new features and system changes, ensuring smooth adoption across the business.
What we're looking for...
- At least 2 years’ experience in IT support, service desk, or field engineering roles.
- A relevant qualification such as a BSc in Computer Science (or equivalent experience).
- SQL skills and confidence working with production data.
- A communicator who can bridge the gap between technical and non-technical people
- Ability to prioritise and switch between tasks effectively.
- An appreciation of Java, React, or Spring Framework would be a bonus.
What you expect from us...
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.
You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment, including access to the free onsite gym in our nearby Radius Campus head office.
A bit about us...
At Radius, we’ve been helping businesses grow for over 35 years.
From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities.
We’re proud to offer a one-stop solution for fleet and connectivity services, tailored to meet the needs of both SMEs and enterprise-level organisations.
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Additional InformationStill Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Radius (radius.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radius (radius.com) and has not been reviewed or approved by Radius (radius.com).
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Wellbeing & Lifestyle Benefits — Radius is described as investing in physical and mental wellbeing through offerings such as gym access (on-site or corporate memberships), counseling/EAP support, wellbeing sessions, mental-health training, and workplace perks like healthy snacks or free breakfasts in some locations.
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Parental & Family Support — Enhanced family-friendly policies are highlighted, positioned as providing greater financial stability for colleagues starting or expanding families, alongside additional leave-related supports mentioned in UK-focused materials.
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Strong & Reliable Incentives — Commission and bonus structures are positioned as offering upside in certain roles, with uncapped earning potential noted for some sales positions and additional reward-and-recognition programs and service awards referenced.
Radius (radius.com) Insights
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What We Do
Radius is a global business services company founded in the UK in 1990 that now operates in 18 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity. Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes. Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.
