Job description
COMPANY PROFILE
Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom ®, Eureka Math ™ and PhD Science ™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.
For additional information please visit: www.greatminds.org
OUR MARKET POSITION
Great Minds' Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.
Job Purpose
The Digital Product Implementation Specialist will assist with successful customer on-boarding and digital implementation of Great Minds K-12 digital products. This person will work closely with schools and districts to determine the best on-boarding method for their needs, conduct training, monitor on-boarding process, and troubleshoot issues and requests as they arise. The ideal candidate will be an excellent communicator, tech-savvy, and a team player with a passion for education and a history of success building and releasing products.
Responsibilities

• Works collaboratively with members of the Digital Implementation Specialist (DIS) Team and other organizational teams as needed
• Support DIS Team with onboarding and renewal of digital customers
• Assists customers via incoming calls and voicemails regarding digital product offerings, order placement, and website navigation in high volumes
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Assist with digital order license activations
• Update status of fulfillment orders
• Monitor incoming rostering data

Job requirements
Requirements

• Minimum 1-3 years of experience in a related field
• Excellent MS Office skills
• Strong writing and communication skills
• Superior critical thinking and problem-solving abilities
• Experience utilizing Salesforce or other Order Management Software (Preferred)

Required Education

• High school degree with experience, or Associate's degree in a related field

Status

• Seasonal (July - September)
  o Flexible start/end dates available for considered college students or teachers
• Availability 8am-4:30pm your local time
• Must have consistent, reliable high-speed internet access
• Headset provided, but must utilize personal laptop/computer
  o Chromebooks are NOT compatible with this position

Location

• Remote

The expected base salary range for this position is $15.00-$19.00 however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com . If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [email protected]
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization's commitment to the principles of fair employment and the elimination of all discriminatory practices.
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