At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
The Service Manager will be responsible for all duties in the Seal Shack Department including supervising Seal Technicians & Service Coordinator, fielding all seal repair calls and emails, coordinate DCI, quoting and invoicing all seal repairs with the assistance of Service Coordinator
JOB RESPONSIBILITIES:
• Coordinate all mechanical seal repair opportunities
• Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
• Record and track all technician’s hours
• Submit warranty claims with follow up to ensure factory pays claims.
• Maintain and adhere to Shop Expense budget
• Promote and grow the Seal Shack Department’s revenue and profitability
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• Other duties, as assigned.
JOB REQUIREMENTS:
• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills
Top Skills
What We Do
We operate primarily under the DistributionNOW and DNOW brands as a global distributor of the oil and gas and industrial markets.
Through our growing DigitalNOW® platform, customers can leverage world-class technology across eCommerce, data management and supply chain optimization applications to solve a wide array of complex operational and product sourcing challenges to assist in maximizing their return on assets.
Our energy product offering serves the energy industry – from upstream drilling and completion, exploration and production (“E&P”), midstream infrastructure development to downstream petroleum refining and petrochemicals – as well as in other industries, such as mining, chemical processing, liquefied natural gas (“LNG”) terminals, power generation utilities and renewables. The industrial distribution end markets include engineering and construction firms that perform capital and maintenance projects for their end-user clients.
Our global product offering includes maintenance, repair and operating (“MRO”) supplies, pipe, valves, fittings, flanges, gaskets, fasteners, electrical, instrumentation, artificial lift, pumping solutions, valve actuation and modular process, measurement and control equipment. We also offer procurement, warehouse and inventory management solutions as part of our supply chain and materials management offering. We have developed expertise in providing application systems, work processes, parts integration, optimization solutions and after-sales support.
Our solutions include outsourcing portions or entire functions of our customers’ procurement, warehouse and inventory management, logistics, point of issue technology, project management, business process and performance metrics reporting. We streamline our customers’ purchasing process, from requisition to procurement to payment, by digitally managing workflow, improving approval routing and providing robust reporting functionality.
