Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
The Seafreight Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all seafreight export activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping instructions, etc.)
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements
• Performs credit check prior to arranging transportation
• Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability
• Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity
• Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups
• Submits insurance purchase requests, upon request
• Secures all required commercial and regulatory documentation and validates that all documents are valid
• Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
• Sends the shipping instructions to the carrier prior to cut-off
• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)
• Enters and updates all required milestone tracking events within area of responsibility
• Creates the Master Agent Settlement / Profit Share Invoice
• Archives any additional documentation not already scanned and audits the file for accuracy and completeness
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
• Ensures shipments are transferred to destination office timely and handles communication with destination
• Escalates all recurring carrier/vendor service issues to supervisor
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Identifies noticed client trends (volume drop or increase) and escalates as necessary
• Maintains service relations with customers, carriers, and vendors
• Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
• Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset
KNOWLEDGE, SKILLS, & ATTRIBUTES
• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal skills communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
PHYSICAL DEMANDS
While performing the duties of this job, the employee is:
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
Skills Required
- Associate's degree from a two-year college, or equivalent combination of education and work experience
- High school diploma or GED
- One to three years of previous experience in the freight forwarding industry
- Completion of an industry-related course
- Organizational skills
- Time management and prioritization skills
- Customer-focused interpersonal skills
- Ability to adapt and work effectively in a high-pressure environment
- Proficiency in Microsoft Office Suite, email, and internet tools
- Knowledge of world geography, shipping documentation, and Incoterms
- Strong written and verbal English communication skills
- Ability to calculate freight rates, discounts, and percentages
Hellmann Worldwide Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hellmann Worldwide Logistics and has not been reviewed or approved by Hellmann Worldwide Logistics.
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Healthcare Strength — Health coverage, including medical, dental, and vision, is described as comprehensive in the U.S., with wellness and assistance programs available. Health-related benefits and PTO are often regarded favorably, indicating a solid core package.
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Leave & Time Off Breadth — Paid time off, sick days, and parental leave are part of the standard offering in multiple markets. PTO is commonly viewed positively, suggesting time-off provisions are reasonably strong.
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Wellbeing & Lifestyle Benefits — Wellness programs, employee assistance, and country-specific perks like meal allowances, transport reimbursement, and team events broaden the package. These additions complement core coverage and can enhance day-to-day experience.
Hellmann Worldwide Logistics Insights
What We Do
Hellmann Worldwide Logistics is an international logistics provider offering airfreight, seafreight, road and rail transportation, and contract logistics. The company supports customers’ complex logistics requirements through freight-forwarding and supply-chain services, complemented by digital solutions designed to improve transparency and efficiency. Founded in Germany in 1871, Hellmann remains family-owned and operates across 62 countries with 258 branches worldwide, serving customers around the world.
