- Location: Remote – Must be based in Southeast Asia (SEA)
- Trial Period: 3 months
- Compensation: * Fixed Monthly Salary: $800 – $1,000 (Based on experience and interview performance)
- Performance-Based Variable: Up to ~$400 per month (Based on measurable targets and KPIs)
- Contract Type: Independent Contractor (2-year renewable)
At Ruvixx, we are on a mission to protect businesses globally by ensuring the integrity of software usage through cutting-edge solutions and data-driven insights. Partnering with top-tier licensing and compliance organizations, we safeguard the digital landscape across emerging markets. 🔐✨We are looking for a sharp, driven Customer Engagement Specialist based in Southeast Asia to join our fast-growing team and elevate our anti-piracy campaigns to new heights! 🚀
🔑 What You’ll Do- Market Coordination: Manage compliance and anti-piracy campaigns specifically targeting the SEA region.
- Data Intelligence: Analyze and evaluate investigation data, ensuring CRM systems are updated with precision for global reporting.
- Lead Development: Proactively identify new leads using external sources and refine engagement strategies to convert non-compliant users.
- Process Optimization: Organize documentation to ensure smooth, consistent workflows and knowledge-sharing across the team.
- Ad-hoc Analysis: Provide rapid insights and data snapshots to meet evolving business needs.
- Experience: 1+ years in Sales, Account Management, or Legal (Sales exposure is key; software compliance or anti-piracy experience is a massive plus!).
- Language: High proficiency in English (written and verbal). Additional proficiency in a regional language (e.g., Malay, Vietnamese, Thai, or Tagalog) is highly advantageous.
- Tech Savvy: Comfortable with data management tools, CRM metrics, and Omni-channel communication (calls, emails, video).
- Data Literacy: Basic to intermediate skills in MS Excel or equivalents (Google Sheets, SPSS).
- Research Skills: Strong online "detective" skills, including advanced search techniques for lead generation.
- Mindset: Ability to prioritize tasks under pressure and adapt to changing campaign priorities in a remote environment.
- Curious: A genuine desire to learn the intricacies of software intellectual property and compliance.
- Resilient: You thrive in a fast-paced environment and view obstacles as puzzles to be solved.
- Collaborative: A team-first mindset, ready to work seamlessly with global colleagues across different time zones.
- Global Impact: Work on high-stakes, impactful projects for some of the world’s leading software brands.
- Career Growth: Clear pathways to develop your expertise in customer engagement and software law.
- Remote-First: A culture that values autonomy and global collaboration.
- Integrity-Driven: Join a team that values innovation, continuous learning, and doing the right thing.
Ready to fight piracy and make a difference? Apply today and join us at Ruvixx! 💪✨
Skills Required
- 1+ years in Sales, Account Management, or Legal (sales exposure required)
- High proficiency in English (written and verbal)
- Comfortable with data management tools and CRM metrics
- Basic to intermediate skills in MS Excel or equivalent (Google Sheets, SPSS)
- Strong online research and advanced search techniques for lead generation
- Experience with omni-channel communication (calls, emails, video)
- Ability to prioritize tasks under pressure and adapt to changing campaign priorities
- Proficiency in a regional SEA language (Malay, Vietnamese, Thai, Tagalog)
- Curiosity about software IP, resilience in fast-paced environments, and teamwork
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What We Do
A better way to visualize and manage your IP and brand through data-driven insights and analytics. Intellectual property are the lifeblood of any company and key to creating true brand value. Ruvixx leverages the power of data, actionable signals, and unparalleled insights to help leading companies increase revenue and maximize profit. Licensing: Stay in control of your licensing lifecycle from leads to revenue through actionable signals, deep insights, and powerful workflows across your business. Brand Protection: Improve your revenue and bottom line! Keep gray market, counterfeiters and brand infringers under control with real time business insights and a data centric approach. Request a demo today and see for yourself why leading companies like HDMI, Dolby, and Philips trust Ruvixx.
