Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
In this role, you will provide system administration and maintenance, data backup and recovery, system repairs and configuration changes, as well as assist with the analysis, design, development and evaluation of computer software/hardware.
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Some of What You'll Do
Primary Responsibilities:
• Configure kickstart servers for complete hands-free installations .
• Configure and tune system and network parameters for optimum performance
• Perform capacity/performance analysis, problem analysis, testing and tuning to ensure efficient use of resources .
• Troubleshoot system performance issues, diagnosing problems, and correcting issues with technicians located at remote data centers.
• Provide planning, analysis, implementation and testing of software upgrades (complex operating system or commercial-off the-shelf), new releases, and assess any impact to other software products being utilized.
• Ensure maintenance of stated performance objectives to maximize system availability and minimize response time.
• Collaborate with staff or vendors during installation and in resolution of any problems.
• Determine backup/recovery requirements and ensures integration with disaster recovery procedures.
• Provide appropriate documentation/reports to management.
• Perform product evaluations including recommendations.
• Analyze, resolve. and document modifications to the operating system in resolution of system malfunction.
• Collaborate with others to determine the impact of new or revised applications on existing systems software.
• Provide technical expertise in the analysis and resolution of complex problems.
• Estimate risk analysis while working on at hand issues.
• Assist with 24x7x365 operation (on-call rotation).
• Night shift
Job Requirements:
• BS degree in Computer Science, Information Systems or related field or equivalent work experience.
• 7+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, or software development.
• 5+ years working experience in a UNIX environment.
• Working knowledge of database environment, utilities, and SQL.
• Experience with DevOps and Agile methodologies.
• Strong troubleshooting and error analysis skills.
• Exceptional customer service skills and demeanor.
• Strong verbal and written communication skills, ability to communicate with both technical and non-technical clients.
• Strong analytical and problem-solving skills.
• Strong prioritization and decision-making skills in a fast paced, time sensitive environment.
• Proactive Listening.
• Demonstrated accountability for resolution of issues with attention to detail and follow up communication.
Additional Info – Role Specific
For this role we are looking for a strong Unix/Linux System Admin with 5+ years of experience. A successful candidate will have recent work experience with a large Linux / Unix environment. The candidate should have in-depth knowledge of hardware platforms including but not limited to Dell, HP, IBM both rack able and modular (blade technologies) and storage technologies. A successful candidate will have experience working in virtualized infrastructure and experience in fast-paced, high-availability production environments (e.g. ISPs, cloud computing etc.) with an emphasis on remote "lights-out" management of systems. Working with a purpose and sense of urgency is key.
Desired Skills
- Experience with VMware automation platform (vRA)
- Experience with Ansible AWX or Tower or similar automation tools
- Demonstrated ability to configure kickstart servers for complete hands-free installation of VM’s with custom profiles, begin/finish scripts
- Willingness to learn and grow new skills – automation, virtualization, containers, cloud computing
Technology Used in Role:
- Operating Systems: RHEL 7.x, 6.x, Debian, Solaris 10 or 11, Windows 2012 and above
- Languages/utilities: Javascript, python, php, python, perl, awk, sed, shell scripting (bash,ksh), yum, use API
- Virtualization: VMWare vRealize Suite (vRA, vRLI, vRB, vROPS), vSphere 6x, RHEV, NSX
- Networking: TCP/IP, NIS, NFS, DNS, DHCP, LAN, SFTP, SSH, ARP, PCAP, SSL, Load balancers, GSLB
- Security: OSSEC, Tanium, ACL, Posix groups, sudo, AD, LDAP
- Hardware: Dell Power Edge R7XX, R800, M6XX, M8XX, Chassis M1000e, peripherals, TOR, EOR, Oracle SPARC and OVM’s, VxRail or other HCI
- Tools: RH Satellite 5 and 6, Volume Managers, Backup solutions, Nagios, Ansible, Puppet, Syslog, PCAP, Git, Jenkins,
- Storage: LVM, SCSI, SATA, Ext2, Ext3, Ext4, OCFS2, NAS (NFS, SAMBA), RAID technologies, SAN arrays (iSCSI, FC)
- RDBMS: PostgreSQL, MongoDB, MS SQL, MySQL, Oracle
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Top Skills
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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