We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from a slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their own time. Through our market-leading AI-powered chatbots and automation, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automation and AI that simply works. Companies such as Scopely, Supercell, Brex, EA, Square along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 900 million active monthly consumers are enabled on 2B+ devices worldwide with Helpshift.
Some numbers that illustrate our scale:
85k/rps
30ms response time
300 GB data transfer/hour
1000 VMs deployed at peak
Requirements
- Requirements
- Experience: 5+ years of Data Engineering experience, with a proven track record of building complex, high-performance data pipelines and AI-driven systems in production environments.
- Deep Snowflake Expertise: Extensive, hands-on professional experience with Snowflake, including advanced data modeling, schema design, and native Snowflake features.
- Programming Mastery: Expert-level proficiency in Python and SQL, with strong foundational knowledge in data structures, algorithms, and software engineering best practices.
- Snowflake Cortex & GenAI: Demonstrable experience leveraging Snowflake Cortex AI to build scalable GenAI and Agentic use-cases directly within the data platform.
- Advanced Data Pipelines: Extensive experience designing and implementing complex, automated data pipelines utilizing Snowflake Stored Procedures (Snowpark Python/SQL).
- LLM Cost & Performance Optimization: Deep understanding of performance tuning and cost optimization specifically tailored for LLMs, vector searches, and Agentic systems running within cloud data platforms.
- Data Products via Streamlit: Hands-on experience building, deploying, and optimizing interactive data applications and user interfaces using Streamlit.
- Cloud Infrastructure: Familiarity with modern cloud platforms (AWS/GCP/Azure) and their integration with Snowflake data infrastructure.
- System Operations: Solid understanding of production system operations, including observability, data quality monitoring, reliability, and Snowflake security/RBAC.
- Bonus Skills: Experience with modern orchestrators (e.g., Airflow, Dagster), streaming data (Kafka, Snowpipe Streaming), or traditional BI tools is a plus, but secondary to Snowpark/Cortex expertise.
- Education: Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- Communication: Strong verbal and written communication skills, with the ability to translate complex AI/data concepts to business stakeholders efficiently.
- Responsibilities
- Cortex & Agentic Architecture: Architect and implement advanced Agentic use-cases leveraging Snowflake Cortex, embedding LLM capabilities (summarization, anomaly detection, automated insights) directly into core data workflows.
- Complex Pipeline Development: Design, build, and deploy highly scalable data pipelines natively within Snowflake using Snowpark and Python/SQL Stored Procedures.
- Cost & Performance Optimization: Rigorously monitor, troubleshoot, and optimize Snowflake compute costs and query performance, specifically focusing on the execution efficiency of LLMs and Agentic functions.
- Streamlit Application Delivery: Rapidly prototype, build, and deploy intelligent, interactive data products and internal tools using Streamlit to surface GenAI insights to business users.
- Data Modeling & Architecture: Apply expert-level data modeling practices to design clean, scalable, and secure data schemas that support both traditional analytics and complex AI/ML workloads.
- Rapid Iteration & Delivery: Operate effectively in a fast-paced contract environment, owning end-to-end technical delivery from architecture to deployment, and hitting the ground running to solve immediate business challenges.
- Cross-Functional Collaboration: Collaborate closely with product managers, analytics teams, and business stakeholders to translate requirements into robust, AI-powered technical solutions.
- Engineering Standards: Maintain high engineering standards by writing clear technical design documents, conducting thorough code reviews, and implementing CI/CD best practices for Snowflake artifacts.
Benefits
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status
Privacy Notice
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Skills Required
- 3+ years of backend engineering experience building scalable, reliable, high-performance production systems
- Proficiency in at least one high-level language (Python, Java, or similar)
- Strong working knowledge of SQL, including query optimization and performance tuning
- Hands-on experience with relational and/or analytical databases (Snowflake, Redshift, PostgreSQL, MySQL), data modeling and schema design
- Good understanding of distributed systems fundamentals, scalability, fault tolerance, and system design
- Familiarity with cloud platforms (AWS/GCP/Azure) and modern data infrastructure concepts
- Exposure to data-intensive applications such as high-throughput APIs, event-driven systems, or analytics platforms
- Basic understanding of security, networking, and production system operations (monitoring, observability, reliability)
- Bachelor's Degree in Computer Science or equivalent
- Strong verbal and written communication skills
- Exposure to or strong interest in GenAI / LLM capabilities (embeddings, vector search, prompt engineering)
- Experience with streaming or real-time systems (Kafka, Kinesis)
- Experience with data pipeline technologies (Spark, Airflow)
- Data visualization skills (PowerBI, Metabase, Tableau, Hex, Sigma)
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
