Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.
We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.
Ultimately, our mission is to drive financial well-being for millions of consumers.
With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.
As an SDET-III at Interface.ai, you’ll be a cornerstone of our Quality Assurance team, driving the quality strategy for our cutting-edge Conversational AI platform that powers intelligent virtual assistants for financial institutions. You’ll lead the design, development, and implementation of advanced test automation frameworks, ensuring our AI-driven solutions are robust, scalable, and delightful for millions of users across the globe.
This isn’t just about writing test scripts—it’s about owning quality end-to-end. You’ll collaborate closely with our AI engineers, product teams, and platform architects to embed quality into every layer of our Agentic AI platform. From testing real-time interactions (like WebSockets and server-sent events) to ensuring the reliability of our Voice models and APIs, you’ll solve complex challenges at the intersection of AI and fintech.
Our QA team is a tight-knit group passionate about delivering flawless experiences. We’re working on groundbreaking projects—like automating AI model validation and building self-service testing tools as platform services. If you thrive in a fast-paced environment, love mentoring engineers, and are excited to shape the future of AI in financial services, this role is for you.
What You’ll Do
- Lead Test Strategy: Define and implement comprehensive test strategies for Interface.ai’s Conversational AI platform, covering functional, performance, security, and scalability aspects.
- Build Automation Frameworks: Design and develop advanced, reusable test automation frameworks beyond Selenium, PlayWright, TestNG, Appium or RestAssured. We focus on custom solutions tailored to our AI-driven workflows.
- AI-Specific Testing: Create innovative testing approaches for NLP & Voice models, intent recognition, and dialogue flows, ensuring our virtual assistants perform flawlessly under real-world conditions.
- Innovation: We truly believe the next chapter of test automation with AI tools is going to be revolutionary, you will be part of this innovation lab to redefine Quality assurance in the new world
- End-to-End Ownership: Take full ownership of quality for critical initiatives, from crafting detailed test plans to executing them across CI/CD pipelines (e.g., Jenkins, Github Actions).
- Mentor & Collaborate: Guide junior SDETs and developers in adopting AI tools and best practices, while partnering with cross-functional teams to solve system-wide quality challenges.
- Performance & Scale: Design and execute load, stress, and latency tests for our distributed systems, ensuring they withstand the demands of high-volume financial transactions.
- Documentation & Innovation: Maintain meticulous documentation of test architectures and lead POCs (Proof of Concepts) for new tools, frameworks, or languages to keep our QA practices cutting-edge.
- Proficiency in advanced prompt engineering, including designing, optimizing, and integrating LLM prompts into complex workflows and production systems.
What You’ll Bring
- Experience: At least 5+ years in software testing, with 3+ years as an SDET building automation frameworks in a product or platform environment.
- Technical Expertise:
- High Proficiency in Java (or similar languages like Python) for test automation, with deep knowledge of design patterns and reusable components.
- Hands-on experience with testing tools like Selenium, Appium, RestAssured, TestNG, Cucumber, or equivalents.
- Strong understanding of microservices, REST APIs, and real-time systems (e.g., WebSockets, server-sent events).
- Familiarity with CI/CD pipelines (Jenkins, Github Actions) and containerized environments (Docker, Kubernetes).
- AI/Fintech Edge: Exposure to testing AI/ML systems (e.g., LLM, NLP, Chatbots) or fintech applications is a big plus.
- Leadership Skills: Proven ability to lead initiatives, mentor teams, and drive cross-team collaboration with compassion and clarity.
- Problem-Solving: A knack for tackling ambiguous, high-stakes challenges with a structured, innovative approach.
- Communication: Excellent written and verbal skills, with the ability to articulate complex technical concepts to diverse stakeholders.
- Experience with cloud platforms (AWS, GCP, Azure) and tools like Terraform or Ansible.
- Knowledge of security testing practices for financial systems (e.g., OWASP standards).
- Contributions to open-source testing tools or frameworks.
#LI-Remote
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Top Skills
What We Do
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking.
Unveiling interface.ai's New Product Suite Powered By Generative AI:
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
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