Software Development Engineer Lead

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a SDE Lead who will:

•    Managing technical customer interactions during inlife operations
•    Responsible for gathering, designing and documenting customer requirements that meet the client’s needs, and fits within the BSS infrastructure.
•    Cloud Solutions expertise in AWS
•    Good understanding of Telecom/Wireless OSS/BSS Architecture / Design / Delivery Expertise / Operational Expertise
•    Knowledge of Fulfilment/Assurance and Billing, MNP business processes
•    Experience in catalog/order management/rating/billing/invoicing/treatment/MNP areas and real time charging.
•    Be a glue between client-facing team and offshore delivery team
•    DevOps Experience and Culture – Design and deliver ops friendly solutions for good observability & monitorability and supporting operations as they evolve into production
•    This is a hands-on role, a strong interest and inclination to deep dive as necessary to understand problem areas and fix end to end is key requirement. 
•    Enabler and coach for delivery teams in domain, technology. Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.
•    An eye and passion for Operations of the application during InLife - automated approach for self healing and self monitoring, resolution of incidents and defects, lead and motivate the ops team, dashboards for various DevOps KPIs
•    Efficient stake holder management both internal and customer for success of business
•    Experience in standards such as TMF, 3GPP, Enterprise Architecture, DevOps.
•    Subject matter expert for one or more CSG products and implementation steps or domain areas, including the business value associated with the delivery of the technical solution.
•    Knowledge of CSG’s product portfolio.
•    Strong design skills with ability to document the designs.
•    Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories and act as technical lead during production incidents
•    Excellent verbal and written communication skills to influence and gain cooperation. Ability to suitably adapt communication based on the audience, e.g. technical vs. management.
•    Ability to speak, write and understand English.
•    Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.
•    Ability to travel domestic and international for extended duration onsite based on requirements of the project.
•    Non-standard work hours may be required and the ability to be on-call.

Is this opportunity right for you? We are looking for candidates who have:

• 5-8 Years of experience working in Telecom Billing Operations is mandatory.

• Experience in infrastructure and application monitoring tools, e.g. AWS, C#, .Net, Kibana, Postman, Excel, Confluence, Jira/Remedy, SNOW for ticket mgmt

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.