About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Roles and Responsibilities:
8-12 years of relevant software development experience
Implement conversational flows in Conversational AI platforms like Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flows and IBM Watson
Strong experience in NodeJs or python programming like API integrations, Handling complex logic, code optimization and Impact Analysis
Support iterative Conversational NLU/NLP design, and be able to use data to recommend improvements for multiple releases of the same
Define the data needed for comprehensive metrics to allow measurement of how well applications are performing
Understand the data structures that provide information to chatbot applications
Participate actively and constructively in agile team meetings and application reviews
Work directly with and learn from the business, product and engineering leaders across the organization
Grow, learn and expand knowledge of Conversational AI principles, as well as learning how to support an application throughout its lifecycle
Should be Certified in any conversational AI platform (Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)
Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends
Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration
Willing to work in a shift from 2 pm to 11 pm (IST)
Skills Required
- 8-12 years of relevant software development experience
- Experience implementing conversational flows in platforms such as Cognigy, Yellow.ai, Kore.ai, Amazon Lex, LUIS, Google Dialogflow, or IBM Watson
- Strong Node.js or Python programming experience, including API integrations, complex logic, code optimization, and impact analysis
- Experience supporting iterative conversational NLU/NLP design and using data to recommend improvements
- Ability to define data requirements and metrics for measuring application performance
- Understanding of data structures used by chatbot applications
- Certification in a conversational AI platform such as Cognigy, Yellow.ai, Kore.ai, Lex, LUIS, Google Dialogflow, or IBM Watson
- Experience analyzing complex technical issues and collaborating with teams and stakeholders
- Experience with Agile software development methodologies
- Proficiency using JIRA for issue tracking and team collaboration
- Willingness to work from 2 pm to 11 pm IST
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
