The Role
As an SDE III - Backend, you will design, develop, and optimize backend systems, working closely with teams to build scalable services using Java and Spring Boot while implementing modern technologies and best practices.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We’re looking for a highly motivated SDE 2 – Backend Engineer to join our core engineering team. In this role, you will be a key player in designing, developing, and optimizing high-performance backend systems. You’ll work closely with cross-functional teams to build scalable, secure, and reliable services that power our core platforms. This is a high-impact opportunity to shape technology in a startup-like, fast-paced environment.
Responsibilities:
- System Design & Development: Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and modern microservice principles.
- Database Management: Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and, optionally, NoSQL databases like Elasticsearch, MongoDB, or DynamoDB.
- Messaging & Event-Driven Systems: Integrate Kafka or RabbitMQ to build robust and loosely-coupled event-driven architectures.
- Caching Strategies: Leverage Redis or Memcached to implement high-performance caching strategies for scalable and low-latency systems.
- Distributed Systems: Contribute to the design of distributed, resilient systems that can handle high throughput and concurrency.
- Performance Optimization: Profile and tune backend performance across databases, APIs, and infrastructure.
- Testing & Code Quality: Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability.
- Startup Environment: Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.
Requirements:
- 4+ years of hands-on backend development experience in a product-based company (preferably SaaS).
- Strong expertise in Java and Spring Boot ecosystem.
- Solid understanding of Relational Databases (RDS, MySQL, PostgreSQL).
- Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.
- Proficiency with Redis or Memcached for performance tuning and data caching.
- Strong problem-solving skills and ability to work independently in a fast-paced, startup-like environment.
- Passion for writing clean, readable, and efficient code with strong testing discipline.
Additional Skills:
- Prior experience working in a high-growth startup for 2+ years.
- Exposure to AI/ML-integrated solutions or interest in working alongside data science teams.
- Experience with infrastructure automation, monitoring tools, or observability stacks.
- Familiarity with NoSQL systems like Elasticsearch, MongoDB, or DynamoDB.
- Knowledge of CI/CD pipelines, Git, and modern development practices.
- Hands-on experience in containerization technologies: Docker, Kubernetes, or AWS ECS/GKE.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Skills Required
- 5+ years of backend development experience in a product-based company
- Strong expertise in Java and Spring Boot frameworks
- Experience with Relational Databases (RDS, MySQL, PostgreSQL, or similar)
- Hands-on experience with Kafka/RabbitMQ for event-driven architecture
- Proficiency in Redis or Memcached for caching and performance optimization
- Solid understanding of distributed systems and microservices architecture
- Experience working in a startup for at least two years and handling complex system architectures.
- Strong problem-solving skills and ability to work independently in a fast-moving environment
- Experience with containerization (Docker, Kubernetes, AWS ECS/GKE)
- Knowledge of Infrastructure as Code (Terraform, Ansible, or similar tools)
- Exposure to NoSQL databases (Elasticsearch, DynamoDB, MongoDB, etc.)
- Understanding of CI/CD pipelines and DevOps best practices
- Experience in building AI/ML-integrated solutions
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
