The Role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking a technically strong and customer-centric Customer Success Engineer (SDE III) to lead complex integrations, troubleshoot production issues, and mentor junior engineers. This role blends backend development and integration skills with a customer success mindset. You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients.
You’ll work extensively with tools like Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development. You’ll collaborate directly with customers and internal teams to drive adoption, solve technical challenges, and ensure a seamless post-sales experience.
Responsibilities
- Develop and consume RESTful APIs for integrations with client systems
- Support customer onboarding, configuration, and technical enablement
- Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
- Build tools and scripts to support customer-specific customisations
- Monitor product performance and troubleshoot incidents in customer environments
- Act as a technical bridge between Customer Support, Product, and Engineering teams
- Document recurring issues, resolutions, and integration best practices
- Gather and relay customer feedback to internal teams for continuous improvement
- Collaborate with cross-functional teams to enhance the overall customer experience
- Troubleshoot and resolve technical issues raised by customers
- Use Postman or Insomnia to write pre-request and test scripts for API workflows
- Build automation scripts to streamline customer onboarding, data handling, and system integrations
- Create and manage scripts to support customer-specific configurations and recurring technical tasks
Requirements
- 4–6 years of experience in software development or customer-facing engineering roles
- Proficiency in Java and Spring Boot for backend development
- Hands-on experience with scripting in Postman and writing automation scripts iN Python or JavaScript
- Strong experience working with RESTful APIs and CRM platforms
- Solid grasp of SQL/NoSQL databases and API authentication mechanisms
- Working knowledge of AWS services like Lambda, API Gateway, S3, RDS
- Familiarity with CI/CD tools, Git, Docker, and modern SDLC
- Scripting experience in Python or JavaScript
- Strong problem-solving skills and ability to communicate with technical and non-technical audiences
- Experience mentoring junior engineers or working in a team lead capacity
- Interest or experience in prompt engineering for generative AI systems (like OpenAI, Anthropic, or similar)
Nice to Have
- Prior experience in SaaS or AI-based companies
- Interest or experience in generative AI platforms (e.g., OpenAI, Anthropic)
- Exposure to tools like Datadog, Sentry, Jenkins, or other observability platforms
- Familiarity with prompt engineering and AI-driven use cases
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
