The Role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement, rather than core product development.
Responsibilities
- Develop and consume RESTful APIs for integrations with client systems
- Support customer onboarding, configuration, and technical enablement
- Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
- Build scripts and tools to support customer-specific customisations
- Monitor product performance and resolve incidents in customer environments
- Act as a technical bridge between Customer Support, Product, and Engineering
- Document recurring issues, resolutions, and integration guides
- Gather and relay customer feedback to internal teams
- Collaborate with cross-functional teams to improve the overall customer experience
- Troubleshoot and resolve technical issues raised by customers
Requirements
- 1–3 years of experience in a customer engineering or solutions engineering role
- Experience with RESTful APIs and third-party integrations
- Scripting experience (e.g., Python, Bash, or JavaScript)
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Experience with CRM platforms like Salesforce, HubSpot, or Zoho
Nice to Have
- Experience working in a SaaS or AI-based company
- Familiarity with authentication protocols (e.g., OAuth, JWT)
- Exposure to log monitoring and error tracking tools
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
