Scrum Master

Description

Location: Hybrid/Onsite – Bedford, TX preferred

Department: Information Technology

Reports to: Chief Information Officer

Position Summary

The Scrum Master serves as a servant leader and facilitator responsible for enabling both Agile delivery teams and support functions to operate and coordinate effectively and efficiently to deliver high-quality outcomes.

The position focuses on improving team effectiveness, delivery flow, and cross-functional alignment. This role is not a traditional project manager role, but rather an enabler of value realization through emphasizing team accountability, flow efficiency, and continuous improvement.

Duties/Responsibilities

• Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews/demos, and retrospectives.
• Ensure adherence to Lean-Agile principles and practices.
• Support teams in defining sprint goals, scope clarity, and accountability.
• Lead technical support function, including monitoring work intake and prioritization, ensuring visibility of all incoming requests, tracking ticket flow, aging, and resolution progress.
• Support continuous improvement and automation of service workflows, including reducing work-in-progress and improving response times.
• Identify and remove blockers.
• Manage dependencies across development and support functions.
• Reduce cycle delays, bottlenecks, and inefficiencies.
• Escalate risks appropriately to leadership.
• Coordinate visibility and alignment of work across development, operations, and support teams.
• Promote visibility or priorities, dependencies, and timelines.
• Facilitate communication between technical teams and business stakeholders.
• Perform responsibilities in a manner consistent with DOT Compliance Group’s purpose and core values.
• Regular attendance is an essential function of the job.
• Other duties as assigned.

Requirements

Required Skills/Abilities

• Strong proven practical understanding of both Scrum framework and Kanban/flow-based work management.
• Exposure to hybrid Agile models (e.g., combined Scrum + Kanban approaches).
• Experience supporting cross-functional teams in dynamic environments.
• Background in service-based or help desk environments.
• Proven experience working in both project-based and operational workflows.
• Demonstrated ability to remove impediments and improve delivery flow.
• Strong facilitation, communication, and conflict resolution skills.
• Working knowledge of Agile tools (Jira, Confluence, Azure DevOps).
• Must be willing and able to travel periodically for team meetings, training events, company functions, and other business-related activities as needed.
• Certification in CSM, PSM, or Six-Sigma is strongly preferred.
• Project Management Professional (PMP) or similar project management certification, preferred.

Qualifications

• Education: bachelor’s degree in management information systems (MIS), computer science, business management, engineering, or a related field preferred.
• Experience: 2+ years of experience in Agile delivery (Scrum Master, Agile Lead, or similar).
• Internal applicants: 12+ months of successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education and experience.
• Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled