Role Purpose
The Scrum Master Chapter Lead is accountable for enterprise agile delivery capability, flow and delivery
governance across squads and tribes. The role focuses on predictability, transparency and continuous
improvement, enabling squads and leaders to deliver effectively without owning delivery outcomes, while
ensuring strong discipline, readiness and risk management across the delivery system.
Key Responsibilities
Agile Delivery Capability & Flow
▪ Define, evolve and govern agile delivery practices and standards across squads and tribes.
▪ Establish consistent approaches to sprint planning, PI readiness, ceremonies and flow-based
metrics.
▪ Drive measurable improvements in delivery predictability, throughput and time-to-market.
▪ Identify and resolve systemic impediments impacting flow, quality or commitment reliability.
Delivery Governance, Risk & Readiness
▪ Ensure effective PI pre-planning, readiness discipline and Definition of Ready adherence.
▪ Own visibility and active management of delivery risks, issues and dependencies (ROAM).
▪ Intervene where agile discipline breaks down and escalate risks early to appropriate forums.
▪ Strengthen commitment reliability across sprints and PIs through data-driven insights.
People Leadership & Coaching
▪ Build, mentor and develop high-performing Scrum Masters.
▪ Coach leaders, teams and stakeholders on agile principles, flow thinking and accountability.
▪ Establish and maintain competency frameworks, expectations and career paths for Scrum Masters.
▪ Foster a culture of transparency, learning, ownership and continuous improvement.
Enablement & Continuous Improvement
▪ Use delivery data and insights to diagnose bottlenecks and drive targeted improvements.
▪ Partner closely with all Chapter Leads to improve end-to-end flow.
▪ Enable effective dependency management and cross-squad coordination.
▪ Support scaling practices aligned to the organization’s evolving agile maturity.
Stakeholder Engagement & Influence
▪ Act as a trusted advisor to Technology and Business leaders on delivery effectiveness and agility.
▪ Communicate delivery risks, trends and improvement priorities clearly and confidently.
▪ Challenge constructively, balance pragmatism with agile principles and influence without authority.
Core Competencies
▪ Senior-level experience leading agile delivery at scale (multi-team / multi-tribe).
▪ Deep understanding of agile and flow-based delivery models.
▪ Strong facilitation, coaching and conflict-resolution capability.
▪ Data-driven mindset with the ability to translate insights into action.
▪ Proven experience operating in complex, regulated or enterprise environments
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 17th February 2026.
What We Do
I&M Bank is a wholly owned subsidiary of I&M Group PLC, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, over 50 branches in Kenya and international operations in 3 other countries.
I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers.
CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Group. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO.
I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY.
I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited, I&M Bank Rwanda and I&M Bank Uganda
