Role: Scrum Master
Location: Leeds, hybrid working 2-3 days per week in the office
Salary: Competitive, plus excellent benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Mon-Fri
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are seeking an experienced and proactive Scrum Master to guide and support our cross-functional Agile teams across e-commerce, websites, mobile apps, clinical platforms, customer care, and fulfilment services.
As Scrum Master, you will be a servant leader and coach, enabling squads to deliver against an ambitious digital healthcare roadmap while maintaining quality, compliance, and alignment to our strategic goals. You will foster a culture of collaboration, continuous improvement, and self-organisation, ensuring our teams deliver high-value outcomes sprint after sprint.
Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
- Scrum Facilitation: Lead Agile ceremonies including sprint planning, Feature Refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome-focused.
- Team Coaching: Mentor and guide teams to adopt Agile principles, fostering a self-organising culture and improving delivery performance.
- Stakeholder Engagement: Collaborate with Product Owners & Managers, Head of Delivery & Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives.
- RAID Leadership: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum.
- Cross-Functional Alignment: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions.
- Delivery Metrics: Track and share Agile performance metrics (velocity, burn-down charts, cycle time) to drive continuous improvement and data-driven decision-making.
- Quality & Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient-safety requirements.
- Continuous Improvement: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction.
Who are we looking for?
- Agile Knowledge: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints.
- Proven experience as a Scrum Master in complex, multi-team Agile environments.
- Technical Fluency: Ability to converse effectively with developers and understand technical constraints, architecture, and system design.
- Backlog Management: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking.
- User-Centric Mindset: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles.
- Analytical Thinking: Comfortable using data (quantitative and qualitative) to make informed decisions
- Effective Communication: Excellent verbal and written communication skills for clear documentation and stakeholder engagement. Strong facilitation, conflict resolution, and servant leadership skills.
- Cross-Functional Collaboration: Proven ability to work with UX/UI designers, engineers, QA teams, and business leaders. Experience in coordinating across multiple delivery streams, including web, app, e-commerce, and operational services.
- Problem-Solving: Strong critical thinking and problem-solving skills to evaluate trade-offs and make sound product decisions.
- Understanding of technical systems and ability to operate withing technology-driven environments – bridging the gap between technical and business requirements
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
#INDTECH
Top Skills
What We Do
Pharmacy2U is the UK's first and largest online pharmacy. We're a market leader in the pharmacy world, helping over 750,000 patients in England manage their NHS repeat prescriptions from request through to delivery. For over 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists, and customer care advisers to help improve the lives of patients. Our Leeds and Leicester -based dispensing facilities distribute over 1 million medication items to patients across England every month. KPMG’s Customer Excellence report recently revealed Pharmacy2U is the UK’s number one brand for experience and value, based on a survey of over 10,000 UK consumers. This accolade cements our position as the nation’s go-to online pharmacy and keeps us committed to further broadening our healthcare offering. Our goal is to make simple and convenient healthcare accessible to all. As well as our repeat prescriptions service, patients can also access: - A one-stop online healthcare shop featuring over 4,000 products - Confidential online GP consultations for a range of conditions - Enhanced pharmacy services such as the NHS New Medicine Service We're an ambitious company with big plans and we're looking for talented individuals to join our team and help us to continue excelling in our field. Our CEO Kevin Heath says, “come and join a team that truly lives by our company values of putting the patient at the heart of everything we do”. Want to help shape the future of online healthcare in the UK? Discover our latest vacancies today.
