Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
Credence has an immediate need for a Scrum Master with strong experience to support high-performing, cross-functional teams delivering value through Agile practices — including teams building and integrating AI/ML capabilities. The ideal candidate is a servant leader with strong Jira expertise who can guide teams in adhering to established workflows while continuously improving how work flows through the system.
Responsibilities include, but are not limited to the duties listed below
- Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver a high-quality product to the client.
- Improves efficiency by recognizing areas of strength and improvement and employing appropriate coaching and development techniques amongst the team.
- Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
- Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
- Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support product teams in delivery updated and new functionality to the client.
- Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
- Contributes to the advancement and improvement of Agile practices within the organization.
- Facilitates and supports all scrum events: Sprint Planning, Scrum of Scrums, Daily Standup, Sprint Review, Feature Review, Product Backlog Refinement, and Sprint Retrospective.
- Serves as a servant leader to the Scrum Team
- Serves as a source of institutional knowledge to the START team to troubleshoot or aid in completing a root cause analysis.
Requirements
- Bachelor's degree with 3+ years of experience as a Scrum Master or Agile practitioner, and demonstrated experience performing business analysis (requirements gathering, elicitation, and documentation)
- Strong understanding of Scrum and Agile principles
- Proven ability to gather and clarify requirements from stakeholders and translate them into clear, actionable user stories and acceptance criteria
- Exemplifies and promotes Agile values and principles
- Outstanding communication, facilitation, negotiation, and coaching skills
- Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
- Familiarity with SAFe methodologies (certification a plus, not required)
- Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
- Advanced proficiency with Jira, including workflows, boards, dashboards, and reporting
- Experience supporting PI Planning in a scaled or multi-team environment
- Planning and problem solving with product management and delivery teams
- An active Secret Security Clearance are required.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- Bachelor's degree
- 3+ years of experience as a Scrum Master or Agile practitioner
- Demonstrated business analysis experience, including requirements gathering, elicitation, and documentation
- Strong understanding of Scrum and Agile principles
- Experience gathering and clarifying stakeholder requirements and translating them into user stories and acceptance criteria
- Outstanding communication, facilitation, negotiation, and coaching skills
- Knowledge of Scrum, Kanban, or another Agile framework, and understanding of software development life cycle models
- In-depth knowledge of traditional project management principles and practices
- Familiarity with SAFe methodologies
- Proficiency in refinement, story splitting, estimation, velocity, retrospectives, and other Scrum techniques
- Advanced proficiency with Jira, including workflows, boards, dashboards, and reporting
- Experience supporting PI Planning in a scaled or multi-team environment
- Planning and problem-solving experience with product management and delivery teams
- SAFe certification
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
