We are seeking a motivated and experienced Scrum Master to facilitate Agile practices across cross-functional teams within a healthcare environment. The Scrum Master will serve as a servant leader, helping teams deliver high-quality healthcare technology solutions by fostering collaboration, removing impediments, and promoting continuous improvement. The ideal candidate will have experience working on healthcare applications, understand healthcare workflows and compliance requirements, and possess working knowledge of SQL to support data-driven discussions and collaboration with technical teams.
Responsibilities- Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Coach teams on Agile principles, Scrum framework, and best practices.
- Remove obstacles that may impact team productivity and sprint goals.
- Partner with Product Owners to maintain and prioritize the product backlog.
- Foster a culture of collaboration, accountability, transparency, and continuous improvement.
- Track sprint progress using Agile metrics such as velocity, burndown charts, cycle time, and sprint predictability.
- Identify and manage risks, dependencies, and impediments.
- Collaborate with development, QA, business analysts, architects, and healthcare stakeholders to ensure successful product delivery.
- Facilitate communication between business and technical teams, ensuring alignment with organizational goals.
- Support Agile transformation initiatives and mentor teams adopting Agile practices.
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Use SQL to assist in validating data, analyzing issues, supporting reporting, and facilitating discussions with technical teams when needed.
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Business, or a related field (or equivalent experience).
- 4+ years of experience as a Scrum Master supporting Agile software development teams.
- Experience working in the healthcare domain, including healthcare applications, payer, provider, clinical, or electronic health record (EHR) systems.
- Strong understanding of Scrum principles, Agile methodologies, and Lean practices.
- Working knowledge of SQL for querying and validating data.
- Experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.
- Excellent facilitation, communication, stakeholder management, and conflict resolution skills.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Business, or related field (or equivalent experience).
- 4+ years of experience as a Scrum Master supporting Agile software development teams.
- Experience working in the healthcare domain, including healthcare applications, payer, provider, clinical, or electronic health record (EHR) systems.
- Strong understanding of Scrum principles, Agile methodologies, and Lean practices.
- Working knowledge of SQL for querying and validating data.
- Experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.
- Excellent facilitation, communication, stakeholder management, and conflict resolution skills.
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
