Scrum Master

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

ABOUT THE ROLE

Every sprint that ships depends on someone keeping ceremonies structured, blockers visible, and Jira data trustworthy. Without that, planning drifts, standups run long without resolving anything, and status reports stop reflecting what teams shipped. The Scrum Master owns that day-to-day discipline for one or more Platform teams, especially teams still building their agile habits, so the team can focus on delivery instead of process friction.

WHAT YOU'LL DO

Ceremony Facilitation

• Facilitate sprint planning, daily standups, sprint reviews, and retrospectives for assigned teams, keeping sessions time-boxed and outcome-focused.

• Support charter reviews and team kickoffs, helping new or forming teams set working agreements and delivery expectations.

• Document ceremony decisions and action items so commitments carry over cleanly between sprints.

Team Support & Impediment Removal

• Support teams new to agile in applying Scrum mechanics day to day, resolving confusion before it slows delivery.

• Identify and escalate blockers quickly enough that they don't carry over into the next sprint.

• Encourage open retrospectives and follow through on improvement commitments until they're implemented.

Jira & Delivery Tracking

• Maintain Jira boards and backlog health for assigned teams, keeping stories current and sprints configured correctly.

• Track and report team-level delivery metrics (velocity, sprint completion rate, open impediments) using Platform-standard Jira dashboards.

• Give stakeholders concise, accurate delivery status updates based on what the team completed.

AI-Assisted Support

• Use AI-assisted tools to support ceremony prep, note capture, and status reporting, cutting down manual admin work.

WHAT YOU BRING

Required Qualifications

• 2+ years working as a Scrum Master or in an agile delivery support role within a technology team.

• Working knowledge of Scrum principles and ceremonies, with experience running or co-facilitating them.

• Familiarity with Jira for sprint tracking, story management, and basic dashboard configuration.

• Strong communication and organizational skills, with a track record of keeping teams on track and following through on commitments.

• Comfort supporting teams that are still building their agile practice, adjusting approach as the team matures.

Preferred Qualifications

• Scrum certification (CSM, PSM I, or equivalent).

• Experience supporting technology teams in Software Engineering, IT infrastructure, or enterprise environments.

• Comfort with AI productivity tools or interest in applying automation to reduce repetitive work.

• Experience working within an organization with established agile standards.

KEY SKILLS

• Scrum ceremony facilitation

• Jira sprint and backlog management

• Impediment identification and escalation

• Stakeholder communication and status reporting

• Retrospective facilitation

BUSINESS IMPACT

• Builds consistent delivery habits in teams new to agile, improving sprint predictability over time.

• Keeps delivery moving by resolving day-to-day blockers before they stall a sprint.

• Gives Platform leadership accurate, current delivery visibility through disciplined Jira hygiene and status reporting.

Working Hours- 3:00 PM-12 PM IST

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.