Scrum Master – Salesforce Program

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Job Title: Scrum Master – Salesforce Program

Position Type: Full-Time Employee

Location: Atlanta, GA or Lafayette, LA

Role Mission

Facilitate the Agile Scrum process for Salesforce initiatives, ensuring smooth delivery of features and continuous improvement. Act as a servant leader for the team, removing impediments, fostering collaboration, and driving adherence to Agile principles.

Key Responsibilities

• Scrum Leadership
  • Lead all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
  • Ensure sprint goals are clear and achievable; monitor progress and maintain transparency through burn-down charts and dashboards.

• Backlog Management
  • Partner with Product Owner to refine and prioritize the product backlog.
  • Ensure stories meet “Definition of Ready” and acceptance criteria before sprint planning.

• Stakeholder & PO Relationship
  • Serve as the primary liaison between the development team, Product Owner, and business stakeholders.
  • Facilitate communication to align sprint deliverables with business priorities.

• Risk & Dependency Management
  • Identify and address blockers impacting sprint progress.
  • Coordinate with cross-functional teams (Solution Architects, QA, DevOps) to manage dependencies.

• Continuous Improvement
  • Coach the team on Agile principles and best practices.
  • Drive retrospectives to identify actionable improvements for future sprints.

Required Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Proven experience as a Scrum Master in Salesforce or similar enterprise platforms.

• Strong understanding of Agile frameworks (Scrum, SAFe) and tools (JIRA).
• Excellent facilitation, communication, and conflict-resolution skills.

• Ability to manage multiple stakeholders and maintain focus on delivery.

• Exceptional interpersonal communication and leadership skills.

• Ability to work in a fast-paced, dynamic environment.

• Familiarity with Salesforce ecosystem and integrations (Marketing Cloud, MuleSoft, Workday, etc.) is a plus.

Preferred Qualifications

• Certified Scrum Master (CSM) or equivalent Agile certification.
• Experience in healthcare or large-scale enterprise transformation projects.
• Healthcare and Salesforce Health Cloud experience is a strong plus.
• Knowledge of DevOps practices and CI/CD pipelines.

Performance Metrics & KPIs

• Sprint Predictability: ≥ 90% of committed stories completed per sprint.
• Velocity Stability: Maintain consistent velocity across sprints with ≤ 10% variance.

• Defect Leakage: < 5% defects escaping to production per sprint.

• Stakeholder Satisfaction: ≥ 8/10 rating in quarterly feedback surveys.

• Ceremony Compliance: 100% completion of required Scrum ceremonies per sprint.
• Impediment Resolution Time: Average resolution within 24–48 hours.
• Backlog Health: ≥ 2 sprints worth of groomed stories ready at all times.
• Team Engagement: Positive trend in team health checks and retrospective action items completed.

Why This Role Matters

This position is critical to SCP’s Salesforce transformation, ensuring iterative delivery, stakeholder alignment, and operational excellence across multiple workstreams.