Scrum Master - IT

Summary

Our company is seeking a collaborative, Scrum Master with experience facilitating Scrumban or Kanban in IT Operations or infrastructure environments. Under general supervision, you will focus on supporting cross-functional Agile teams within one or more Agile Release Trains (ARTs), enabling sustainable delivery of operations solutions, incident management, and continuous improvement. This role goes beyond traditional Scrum practices to adapt Agile methodologies for complex operational teams working with mixed-mode workflows, such as maintaining both unplanned incidents and planned projects.

The ideal candidate will proactively organize and prioritize incoming work—balancing backlog refinement and urgent issues—while ensuring the team remains aligned with Program Increment (PI) goals and enterprise objectives. They will facilitate daily stand-ups and essential Scrum ceremonies, including sprint reviews, retrospectives, and PI planning, to promote transparency, collaboration, and continual improvement.

We are seeking a Scrum Master who is an Agile advocate, guardian of the team focus, who is simultaneously flexible and adaptive—capable of ensuring impediment removal and smooth flow of work, and blocker removal through Kanban/Scrumban boards. This person will also track sprint and PI progress, with emphasis placed on predictability and value delivery. Participation in Scrum of Scrums sessions and ART syncs will be “day in the life”.

This role requires a creative problem solver rather than a rigid rule enforcer. Our ideal candidate understands Agile principles deeply enough to apply them pragmatically, tailoring practices to support team success and growth in a dynamic, operational environment.

Hands-on experience with SAFe ceremonies, cross-team collaboration, and distributed team facilitation is essential, as is the ability to work within an environment where traditional product owner roles may be distributed or limited. This position demands thought leadership aligned with the organization’s operational agility goals and a passion for driving continuous delivery in a complex, fast-paced environment.

Applicants should expect:

•A blend of Scrum, Kanban, and Scrumban practices: planned and urgent work, dual board setup, and PI-focused quarterly planning.

•PI planning with program board, dependency mapping, cross-team syncs, and risk management is core to delivery cadence.

•Team structure is operational and engineering-centric with distributed ownership and no classic product owner—ability to align diverse stakeholders needed.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  Bachelor’s Degree in Computer Science, Engineering, Business, Technology or related discipline. 

SAFe Practitioner or Scrum Master Certification (required for serious consideration).

Years of Experience:  

•Minimum two (2) years of project management experience in software application projects.

•Minimum one (1) year of hands on Scrum/Agile experience. 

•Demonstrated knowledge in overall Scrum Master role and experience in scrum ceremonies such as sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other meetings. 

•Strong communication and interpersonal skills.

Preferred Requirements

•Experience facilitating Agile/Scrumban in IT operations, infrastructure, or service environments.

•Experience coordinating teams as part of an Agile Release Train (ART) or exposure to PI Planning and ART syncs.

•Comfortable working without strict product owner roles, aligning stakeholders using SAFe program artifacts and value delivery.

•Strong servant leadership, facilitation, and retrospective skills, with a focus on safety and systems thinking.

•Ability to track work and dependencies using agile tools (e.g., Jira) and Kanban/Scrumban boards.

•Hands-on SAFe knowledge and ART participation are essential. No substitutions for direct, hands-on experience.

•Scrumban/IT operations experience is prioritized over pure software scrum, with strong bonus for handling mixed-mode flow (incident + project).

•Ability to facilitate PI Planning, dependencies, and risk ROAMing is crucial—open to smart simplifications for environment needs.

Job Duties

•Facilitate daily stand-ups, sprint reviews, retrospectives, and PI planning for operational teams practicing a blend of Scrumban, Kanban, and Scrum.

•Guide the team in balancing planned and unplanned work, by leveraging capacity planning, WIP limits, and focus metrics to optimize flow.

•Enable PI planning, dependency mapping, and execution monitoring for IT operations objectives, collaborating with Release Train Engineers (RTEs) and ART stakeholders.

•Ensure progress is visible via Agile boards and reporting, maintaining clarity between incident response, strategic projects, and recurring work.

•Foster psychological safety, continuous improvement, and team empowerment by removing impediments and supporting healthy work boundaries.

•Champion lean-agile principles (systemic thinking, economic view, fast feedback), tailoring ceremonies and visual tools for operations context.

•Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs