The Role
The Scrum Master/Agile Coach will lead Agile delivery, manage timelines and dependencies, provide Agile coaching, and ensure stakeholder alignment across multiple teams in a complex program delivery environment.
Summary Generated by Built In
Requisition Number: 2356658
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Optum is a global organization that leverages technology to improve health outcomes at scale. As a Release Train Engineer (RTE) / Agile Coach, you will play a critical role in driving program-level execution, agile transformation, and delivery governance across large, complex initiatives. This role ensures alignment between business and IT, enabling predictable and high-quality delivery.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Key Skills Summary:
Behavioral Expectations:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Optum is a global organization that leverages technology to improve health outcomes at scale. As a Release Train Engineer (RTE) / Agile Coach, you will play a critical role in driving program-level execution, agile transformation, and delivery governance across large, complex initiatives. This role ensures alignment between business and IT, enabling predictable and high-quality delivery.
Primary Responsibilities:
- Program Delivery and Execution
- Lead end-to-end delivery orchestration across multiple Agile teams within a Release Train
- Ensure predictable execution by managing timelines, dependencies, and delivery milestones across teams
- Perform impact analysis for changes across systems, applications, and delivery plans
- Identify, track, and mitigate risks, issues, and dependencies impacting program delivery
- Drive release planning, execution, and governance across multiple concurrent initiatives
- Agile Coaching and Transformation
- Act as a servant leader and Agile coach for teams and stakeholders, promoting Agile best practices
- Facilitate and ensure adherence to Scrum ceremonies (PI Planning, Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
- Drive continuous improvement through retrospectives, metrics, and feedback loops
- Coach teams on scaling Agile (SAFe) principles and practices
- Stakeholder and Communication Management
- Act as a central coordination point between Business, Product, Engineering, QA, and leadership teams
- Ensure solid stakeholder alignment and communication across program increments
- Provide clear reporting on program health, risks, and delivery status
- Facilitate cross-team and cross-functional decision-making
- Rally and Agile Tooling Management (Must Have)
- Manage and govern user stories, features, and backlog using Rally
- Ensure proper user story lifecycle management including prioritization, refinement, and tracking
- Track program metrics, sprint progress, and release readiness using Rally dashboards
- Enable transparency across teams through effective use of Agile tools
- Coordination and Dependency Management
- Coordinate across multiple Agile teams and value streams to manage interdependencies
- Ensure smooth collaboration between business and IT teams for delivery execution
- Facilitate ART-level meetings such as ART Sync, PI Planning, and program reviews
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Engineering / Computer Science or equivalent
- 8+ years of experience in Agile delivery, program management, or project management
- Solid hands-on experience as:
- Release Train Engineer / Agile Coach / Scrum Master (Scaled environment)
- Mandatory experience in:
- Rally (Agile tool) - User story, backlog, sprint/release management
- Solid experience in:
- Project management and program delivery governance
- Stakeholder management across business and IT teams
- Impact analysis and risk management
- Coordinating large, distributed teams
- Proven experience working on large-scale enterprise systems / programs
- Deep understanding of:
- Agile frameworks (Scrum, SAFe)
- Scrum ceremonies and Agile lifecycle
Preferred Qualifications:
- SAFe (Scaled Agile Framework) certification (RTE / SA / SPC)
- Experience in healthcare payer systems / claims domain
- Exposure to tools like JIRA, ServiceNow, Azure DevOps
- Experience driving Agile transformation at enterprise scale
Key Skills Summary:
- Agile & SAFe Frameworks
- Release Train Engineering (RTE)
- Rally (User story & backlog management)
- Program / Project Management
- Stakeholder & Communication Management
- Impact Analysis & Risk Management
- Scrum Ceremonies & Agile Coaching
- Cross-team Coordination & Delivery Governance
Behavioral Expectations:
- Solid leadership without authority (influence-driven)
- Excellent communication and facilitation skills
- Ability to manage ambiguity and complex delivery landscapes
- Proactive, ownership-driven mindset with focus on delivery outcomes
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Engineering / Computer Science or equivalent
- 8+ years of experience in Agile delivery, program management, or project management
- Hands-on experience as Release Train Engineer / Agile Coach / Scrum Master
- Experience in Rally for user story and backlog management
- Experience in project management and program delivery governance
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
