Catchpoint Professional Services organization is one that works with some of Catchpoint’s largest customers to help them improve and maintain their web and mobile performance with expert advice and recommendations.
The Scripting Specialist will serve as the backbone for setting up monitors in customer environments. They will focus on maintaining the effectiveness of scripting strategies and will have opportunities to engage directly with customers at a core level.
What will success look like in this position?
The scripting specialist will collaborate closely with customers to develop monitors tailored to their infrastructure needs. This role involves a continuous learning curve throughout one's career. We have examples of individuals who began in scripting roles and have since transitioned into product management.
Responsibilities
- Proactively work with clients, providing expert analysis and insights
- Creating test scenarios for clients using selenium based front end scripting
- Work with Marketing as a technical resource – create custom deliverables involving the detailed analysis and drill down for articles, blog posts, and press releases
- Manage customer expectations by leveraging internal teams
- Work as an extension of your client's team, assisting in ad hoc analysis or testing
- Contribute actively to knowledge base, blog, and other product-related documentation
- Ability and means to travel as needed.
- Research, analyze, and resolve customer issues and questions
- Collaborate with engineering in identifying product defects, designing solutions, and testing.
Required Skills & Qualifications
- Experience in automation testing (QA) using selenium
- Experience in front end development/testing using JavaScript
- Experience in using REST and SOAP APIs
- Experience in desktop, mobile, and mobile app performance optimization
- Excellent conceptualization and communication skills.
- Able to educate business and technical people around concepts, and guide them to work towards providing optimized solutions
- Great listening skills and customer focused
- Ability to work independently and as a team member
- Good problem-solving capabilities
Overview
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.
Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
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What We Do
Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.
