Opportunity
Are you collaborative, energetic, passionate, and customer-centric?
As the Client Program Manager (CPM) you lead the global Customer Experience (CX) community to operationally serve one of our important clients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (Ocean and Logistics & Services) and all brands.
Be, together with the rest of the account team, the client expert internally, and the client advisor externally.
You lead improvement and value adding projects and guide implementing new customer business for Maersk.
As you know, in Maersk we are on a vision to become The Global Integrator of Logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace.
We offer
An exciting and attractive career in an aspiring and fast-paced environment
Excellent training development opportunities and a platform for future global career prospects
Flexibility and an inclusive working environment
Enhancement of your communication, problem solving and relationship building skills
We are looking for
Interest and willingness to learn about the client’s priorities and assess strategically how Maersk can serve them
Understanding of and passion for driving Operational Excellence in the business
Experience of working with a wide variety of complex operational , technical and commercial matters
Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer
Ability to problem solve and recommend appropriate course of action creating value for the customer
Position to be based in Valencia or Madrid
If you bring below, this is a bonus for us
3+ years relevant experience with a proven track record in project /program/operational management and/or supply chain management. Commercial experience is a plus
Expertise on our platform functionalities like SCP
Excellent understanding of end-to-end operation process of Lead Logistics
Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization
Stakeholder Management and influencing
High sense of urgency and persistence
Outstanding English verbal, writing and presentation skills
Key responsibilities
SCP Migration Project Leadership
Be an active project lead for new migrations
Drive SCP adoption and process standardization and improvements to unlock and maximize the potential of the Lead Logistics organization after onboarding onto SCP
Ensure development, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.
Be one of the main drivers of individual customer migration projects and unlock the full potential of the people, processes and technology.
Create the framework of collaboration for the project team and escalate whenever needed to deliver quality at the right time.
Enhance our SCP ways of working to reach enhanced customer - and end-user experience and continuously share best practices.
Challenge along the migration project to make sure we incorporate learnings from the past
Obtain and share SCP best practices by being an active member within the SCP & EURCPM communities
Leverage from the customers that have already migrated to SCP and support the CPM teams for these customers on enhancement developments and bug fixing
The role is expected to bridge the Account team (CPM, CX, GSC), with Migration & Adoption and SME to ensure the transformation agenda is embedded into the routines. This includes development, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.
The role is there to creating the knowledge bank for SCP within the SWE Area to ensure we unlock potential of the system fully.
The role is expected to work closely with the Functional Product Owners to define and establish best in class process. Also work closely with the Platform Product Owners to design and enhance the modern way of working through tech-based solutions on our SCP Platform
This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the ‘Apply now’ button at the top.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Interest in learning client priorities and strategically assessing how the company can serve them
- Passion for driving operational excellence
- Experience with complex operational, technical, and commercial matters
- Excellent interpersonal and stakeholder management skills
- Ability to solve problems and recommend value-creating actions
- 3+ years of relevant project, program, operational, or supply chain management experience
- Commercial experience
- Expertise with SCP platform functionalities
- Understanding of end-to-end Lead Logistics operations
- Track record of delivering results in a matrix organization
- Stakeholder management and influencing experience
- High sense of urgency and persistence
- Outstanding English verbal, written, and presentation skills
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
