Responsible for leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts/regions to maintain operational efficiency to meet customer needs
ResponsibilitiesPlans, prioritizes, and schedules the team’s activities and resources to ensure continuity of service. Reviews progress and evaluates results Leads, directs, evaluates, and develops Customer Order Management staff to ensure that resources are used effectively and that work schedules and targets are achieved Ensures customer order management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions Ensures that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures Monitors the status of Customer Order Management activities to identify problem areas and adapts procedures to improve the overall performance of the team Investigates, analyzes, and leads cross-functional problem-resolution and improvement initiatives with Cummins entities and external customers Answers more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately Liaises with functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental Analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where Order Management processes can be improved. Tracks improvements to closure, and communicate same to customers. Develops problem solving guidelines, checklists, or other materials to assist customer order management staff to respond to inquiries that are recurring or routine Owns local departmental metrics, reporting and analysis Coordinates input from team to develop comprehensive, proactive communications to customers Leads local continuous improvement projects and participates in global projects
QualificationsCollege, university, or equivalent degree in Supply Chain, Business Administration, or related subject required. This position may require licensing for compliance with export controls or sanctions regulations.
Skills Required
- College, university, or equivalent degree in Supply Chain, Business Administration, or a related subject
- Licensing for compliance with export controls or sanctions regulations may be required
Atmus Filtration Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Atmus Filtration Technologies and has not been reviewed or approved by Atmus Filtration Technologies.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision and access to FSA/HSA alongside life and disability insurance. Feedback suggests this breadth meets mainstream large‑company expectations.
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Retirement Support — Retirement program includes a 401(k) with company support highlighted in public benefit descriptions. Feedback suggests retirement benefits are viewed positively for a manufacturing employer.
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Parental & Family Support — Parental leave and adoption assistance are part of the package. Feedback suggests family-oriented benefits add meaningful value in this context.
Atmus Filtration Technologies Insights
What We Do
Atmus designs, manufactures and sells filtration solutions that create a better future by protecting what is important. Founded within Cummins in 1958 and independent since 2023, we bring more than 65 years of innovation and engineering expertise to deliver high-performance filtration solutions. Our comprehensive line of high-quality filtration products is trusted by customers worldwide. With more than 27,000 part numbers, the Fleetguard® brand covers the filtration needs for nearly all makes of vehicles and equipment in our core markets. In addition, our Koch Filter® brand offers some of the broadest selections of air filtration solutions, with over 55,000 products for residential, commercial and industrial applications, as well as specialty environments. We create and innovate every day. With a forward focus, we never sit still. We realize the world is bigger than us and aspire for a better future for our shared humanity. Our culture is shaped by our core values: • Build trust in every relationship every day. • Be inclusive by embracing our differences and building a community where everyone feels valued. • Have courage to speak up, take action and shape the future. • Show caring by engaging with kindness and consideration for the well-being of others.
