Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
ResponsibilitiesIn this role, you will make an impact in the following ways:
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, processing claims through Salesforce platform, utilize Atmus EDI portal to approve orders and actively utilise 3rd party Conexiom tool to assist with order automation; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Atmus' customers, delivery partners and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Atmus processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation..Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.
QualificationsEducation/Experience
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College or equivalent degree preferred. This position may require licensing for compliance with export controls or sanctions regulations.
About UsWe are deliberately working towards a brighter future. Our daily actions consider what is important to our people, our customers and our planet. We are focused on performance, durability and sustainability to serve the world better.
Skills Required
- High school diploma or equivalent
- College degree
- Experience managing full customer order lifecycle and order entry
- Experience using Salesforce platform
- Experience with EDI systems and Atmus EDI portal
- Experience using Conexiom or similar order automation tools
- Knowledge of export/shipping documentation and compliance with export policies
- Ability to maintain accurate records in databases and produce internal/customer reports
- Experience coordinating logistics and delivery partners
- May require licensing for compliance with export controls or sanctions regulations
- Experience participating in or leading process improvement initiatives
Atmus Filtration Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Atmus Filtration Technologies and has not been reviewed or approved by Atmus Filtration Technologies.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision and access to FSA/HSA alongside life and disability insurance. Feedback suggests this breadth meets mainstream large‑company expectations.
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Retirement Support — Retirement program includes a 401(k) with company support highlighted in public benefit descriptions. Feedback suggests retirement benefits are viewed positively for a manufacturing employer.
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Parental & Family Support — Parental leave and adoption assistance are part of the package. Feedback suggests family-oriented benefits add meaningful value in this context.
Atmus Filtration Technologies Insights
What We Do
Atmus designs, manufactures and sells filtration solutions that create a better future by protecting what is important. Founded within Cummins in 1958 and independent since 2023, we bring more than 65 years of innovation and engineering expertise to deliver high-performance filtration solutions. Our comprehensive line of high-quality filtration products is trusted by customers worldwide. With more than 27,000 part numbers, the Fleetguard® brand covers the filtration needs for nearly all makes of vehicles and equipment in our core markets. In addition, our Koch Filter® brand offers some of the broadest selections of air filtration solutions, with over 55,000 products for residential, commercial and industrial applications, as well as specialty environments. We create and innovate every day. With a forward focus, we never sit still. We realize the world is bigger than us and aspire for a better future for our shared humanity. Our culture is shaped by our core values: • Build trust in every relationship every day. • Be inclusive by embracing our differences and building a community where everyone feels valued. • Have courage to speak up, take action and shape the future. • Show caring by engaging with kindness and consideration for the well-being of others.
