Welo Global

*Scout Junior Quality Coordinator - Spanish (Mexico)

Posted 3 Months Ago

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Hiring Remotely in Mexico City, Cuauhtémoc, Mexico City, MEX

In-Office or Remote

Junior

Artificial Intelligence • Machine Learning • Natural Language Processing • Professional Services

The Role

Support search quality rater program for Spanish (Mexico) audiences. Monitor rater performance, analyze quality data, complete internal assessments, provide feedback and training support, answer rater queries, maintain reporting and documentation, and enforce program rules and OKRs. Work is bilingual (Spanish Mexico and English US).

Summary Generated by Built In

MAIN PURPOSE OF THE ROLE

Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!

Welocalize is looking for an Spanish (Mexico) speaker in Mexico to help support our client's project as Junior Quality Coordinator.

MAIN DUTIES

You will be the junior coordinator of our Search Quality Rater project.

You will complete tasks both in Spanish (Mexico) and English (US).

The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:

Performance Analysis

・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.

・Completes Internal Assessments.

・ Provides feedback on blind test ranges and queries coming from the team.

・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations.

・Flags raters that show any behavioral concerns.

・ May analyze RCAs provided by resources and request clarifications, as necessary.

Training and support 

・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.

Analytics, Reporting, Knowledge, and Asset Management 

・May keep track of data and analyze the data.

Communication

・May attend meetings with different stakeholders as applicable - with support of Quality Coordinators. 

・ Monitors raters’ queries.

Other

・ May perform other program-specific tasks needed to achieve OKRs.

Project Details

Location: Remote, Mexico-based

Hours: 20hours/week

Start date: ASAP

Employment Type: Freelance/Independent Contract

REQUIRED SKILLS

Fully Proficient in Spanish (Mexico)
Strong understanding of English
Must be located in Mexico
Strong understanding of popular culture in Spanish (Mexico)
Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs
Must not have current or previous experience with "Ads quality rating"
Must be the only one in your household working as a "Search Quality Rater"
Web-savvy and able to work in a fast-paced environment
Excellent online research skills
Reliable computer system and internet connection
Reliable anti-virus software (as you will be surfing the web as part of the work)
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass learning modules and a required quality test designed by our client before starting work

When you join Welocalize, you have the opportunity to bring your career to the next level:

... receive steady volume of work and long-term partnership {where this applies}

... professional development: work on exciting projects that will empower you keep learning and growing

... work with multicultural, international team with a great variety of documents and content types

... 24-hour 6-day a week support from our Community team.

If this opportunity sounds appealing to you, apply below.

Skills Required

Fully proficient in Spanish (Mexico)
Strong understanding of English
Must be located in Mexico
Strong understanding of popular culture in Spanish (Mexico)
Must be dedicated only to the Search Quality rating program and not other search or ads rating programs
No current or previous experience with Ads quality rating
Must be the only one in your household working as a Search Quality Rater
Web-savvy and able to work in a fast-paced environment
Excellent online research skills
Reliable computer system
Reliable internet connection
Reliable anti-virus software
Ability to follow instructions in English and comply with project conventions and client rules
Must sign a Non-Disclosure Agreement
Must pass learning modules and a required quality test before starting work