Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
When you are a part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
The role
Join us as a Field Applications Scientist (FAS) and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training, guidance, application support and troubleshooting for our qPCR, digital PCR and Sample Prep platforms.
This is a field-based role, involving extensive travel across a territory that includes New York, Massachusetts, and Connecticut. The successful candidate must live within the assigned territory. Occasional support needs to be provided to customers outside of assigned region in other areas of the US. When not traveling we are working from home. The position comes with a competitive salary, yearly bonus, and company car. We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career!
How will you make an impact?
We support customers in-person at their lab, and by phone and email, serving as a trusted advisor. In doing so, we help to increase customer satisfaction, build loyalty and contribute to the overall success of the business.
- Deliver on-site and remote scientific application support & training support to our customers on a variety of qPCR, digital PCR and Sample Prep (nucleic acid/protein extraction) product lines.
- Perform product demonstrations and training at customer or company sites
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to customer laboratories to provide technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in qPCR, digital PCR and related subjects
- Build trust with our customers and excel in customer service
How will you get here?
Education
- Bachelor's Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferred).
Experience
- Requires 3+ years of molecular biology laboratory experience. Hands-on experience with qPCR is essential.
- Experience in communicating technical materials in written and verbal form; teaching experience is a plus.
Knowledge, Skills, Abilities
- Customer-facing experience, with the emotional intelligence to understand customer concerns
- Able to connect with and support people effectively with varying levels of technical knowledge and expertise
- Good computer and/or IT skills and have an interest for groundbreaking technology.
- Willingness to travel extensively (up to 75% weekly), including frequent overnights
- Drivers license
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $66,000.00–$99,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
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A choice of national medical and dental plans, and a national vision plan, including health incentive programs
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Employee assistance and family support programs, including commuter benefits and tuition reimbursement
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At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
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Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
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Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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