Location: West Coast (Pacific time zone, USA)
**This role is not eligible for relocation assistance**
Role Summary
The Support consultant, Lab Platforms is responsible for the operational support, lifecycle management, and data integrity of MODA LIMS system and other lab applications supporting Technical Operations (TOPS), BioAnalytical Sciences (BAS), and other regulated business functions. This role serves as a technical and business subject matter expert for assigned laboratory applications, ensuring systems remain reliable, compliant, inspection-ready, and aligned with GxP and Data Integrity requirements.
Responsibilities
Laboratory Application Support
- Provide operational support for GxP laboratory enterprise application -- MODA LIMS (EM module) and workstation-based laboratory systems through the IT service management process.
- Monitor system performance, troubleshoot issues, coordinate incident resolution, and ensure continuity of laboratory operations.
- Understanding of the MODA data model and handling the upgrades
- Serve as a primary point of contact for business users regarding laboratory application support, enhancements, and issue resolution.
- Collaborate with Quality, Infrastructure, Cybersecurity, vendors, and managed service providers to maintain reliable and secure laboratory platforms and applications.
- Develop and maintain application support documentation, knowledge articles, and standard operating procedures.
Platform Lifecycle Management
- Lead and support application lifecycle management activities, including upgrades, refreshes, patching, migrations, and retirement planning.
- Coordinate vendor activities and consultant resources supporting laboratory platform initiatives.
- Manage system risks, technical debt, and compliance remediation activities.
Subject Matter Expertise & Business Partnership
- Serve as a subject matter expert (SME) for assigned laboratory application, including MODA LIMS GxP and other supported laboratory platforms.
- Provide technical and functional guidance to business stakeholders regarding system capabilities, best practices, and compliance expectations.
- Partner with laboratory operations, manufacturing, quality, and research teams to identify opportunities for process improvement and technology optimization.
Project Delivery & Continuous Improvement
- Lead or support User Acceptance Testing (UAT), regression testing, and validation testing activities.
- Coordinate cross-functional teams to deliver technology solutions that meet business, compliance, and operational requirements.
- Contribute to long-term planning and continuous improvement initiatives for laboratory platforms and services.
Requirements
Required
- Bachelor’s degree in Life Sciences or related field.
- Hands-on working experience with MODA LIMS (EM module)
- Experience supporting other laboratory systems or enterprise applications in a regulated GxP environment.
- Experience supporting application lifecycle management and vendor-supported solutions.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work effectively across IT, Quality, and business organizations.
Preferred
- Experience supporting laboratory informatics applications and laboratory software platforms.
- Knowledge of FDA, EMA, and GxP regulatory requirements.
- Experience supporting pharmaceutical, biotechnology, or other regulated manufacturing environments.
Benefits
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.
We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Bachelor’s degree in Life Sciences or a related field
- Hands-on working experience with MODA LIMS EM module
- Experience supporting laboratory systems or enterprise applications in a regulated GxP environment
- Experience with application lifecycle management and vendor-supported solutions
- Strong analytical, troubleshooting, documentation, and communication skills
- Ability to work effectively across IT, Quality, and business organizations
- Experience supporting laboratory informatics applications and laboratory software platforms
- Knowledge of FDA, EMA, and GxP regulatory requirements
- Experience supporting pharmaceutical, biotechnology, or other regulated manufacturing environments
What We Do
Did you know that the saying ‘Curiosity killed the cat’ actually ends with ‘but satisfaction brought it back’? We suspect that the shortened version is the doing of grown-ups suppressing the innately curious child inside them! For us at Zifo, we take curiosity as unbounded - it is a celebrated value. Curiosity does wonderful things - drive exploration, accelerate learning, inspire better solutions, lead to innovation, drive conversations. We believe that the scientific community’s most important duty to the world is to stay curious. And this is what we do at Zifo. We have a global presence of over 1000 employees spread across our offices in US, UK, France, Germany, Switzerland, Japan, China, Canada, Singapore & India. We offer services in areas such as Scientific Informatics, Lab Informatics, Clinical Biometrics, Regulatory Compliance including Computer System Validation and Genome Informatics across 20+ countries. Our customers include 7 of the Top 10 global Bio-pharma companies. We are listed as 'Technology Fast 50' by Deloitte for 9 consecutive years (2012-2020) and as one of the 'Best Places to Work' for the past five years. We strive to stay curious, day in and day out. Asking the right questions, and listening to provide the right solutions. Write to us at [email protected].
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