The Role
Support a large Secondary School's ICT services, including troubleshooting, device deployment, and maintaining equipment while delivering exceptional customer service.
Summary Generated by Built In
Location: St Helens, UK
Work mode: On-site, 5 days per week
Division: Managed Services
Work mode: On-site, 5 days per week
Division: Managed Services
Are you passionate about delivering high‑quality IT services that make a real difference to teaching and learning?
Do you thrive in a fast‑paced environment where customer service, teamwork, and problem‑solving are essential?
If so, we would love to hear from you!
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and education organisations nationwide. Our mission is to empower our clients to deliver exceptional services by harnessing the full potential of technology and data.
OUR VALUES
Partnership: We become one team with our clients, helping them navigate change and stay agile.
Integrity: We care deeply, going beyond the brief to make meaningful change happen.
Innovation: We bring together the right technologies and expertise to design solutions that work.
Passion: We are dedicated to improving public services and, ultimately, people’s lives.
Integrity: We care deeply, going beyond the brief to make meaningful change happen.
Innovation: We bring together the right technologies and expertise to design solutions that work.
Passion: We are dedicated to improving public services and, ultimately, people’s lives.
THE ROLE Key Responsibilities
We are seeking a Schools ICT Engineer to join our onsite Managed Services team supporting a large Secondary School in the St Helens area. This is a hands‑on role providing high‑availability ICT services to a diverse range of users including staff, students, and school visitors.
You will play a key part in ensuring the smooth operation of day‑to‑day school ICT services, responding to incidents, deploying devices, maintaining equipment, and supporting key school events. Excellent communication skills, a customer‑focused attitude, and the ability to work effectively within a team are essential.
This role is based on the school campus and requires daily onsite attendance.The typical shift pattern is 8:00am – 4:00pm, Monday to Friday, but this may change based on business needs, including early mornings and evenings.
- Provide face‑to‑face and remote support to students, staff, and visitors.
- Log, manage, and resolve ICT incidents within defined SLAs and KPIs.
- Deliver exceptional customer service at all times.
- Build, configure, and deploy end‑user devices for staff and students.
- Install and update applications on user devices.
- Support printers, projectors, and other school equipment.
- Complete administrative tasks including asset management and documentation.
- Support school events such as open evenings, parents’ evenings, and other scheduled activities.
- Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment.
The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment.
The Ideal Candidate
Skills & Knowledge
- Knowledge of Microsoft products and operating systems (Windows 10/11; Windows Server environments).
- Understanding of mixed Apple and Microsoft environments.
- Hardware and software support experience (PCs, laptops, printers, projectors).
- Networking fundamentals.
- Familiarity with SharePoint‑driven information‑sharing solutions.
- Understanding of MFD printers in a networked environment.
- Ability to build and test devices across different operating systems.
- Some knowledge of Apple devices and their use in a managed network environment.
Personal Attributes
- Excellent verbal and written communication skills.
- Strong problem‑solving and analytical abilities.
- Self‑motivated with good time management and planning skills.
- Strong interest in IT and delivering high‑quality services.
Experience
- Experience working in an IT support or customer service environment.
- Experience within education ICT support is desirable but not essential.
Qualifications & Requirements
- Minimum 5 GCSEs at Grade C or above, including English and Mathematics.
- Full, clean driving licence.
- Ability to pass an Enhanced DBS check (required).
PROCESS
You may request removal of your CV from our database at any time by emailing [email protected], but this will withdraw you from consideration for the role.
Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means we may contact you to discuss your CV, arrange an interview, or share your details with the appropriate hiring manager.
You may request removal of your CV from our database at any time by emailing [email protected], but this will withdraw you from consideration for the role.
We operate a rigorous and fair recruitment process to ensure we attract the best talent.
Top Skills
macOS
Mfd Printers
Microsoft Server
Microsoft Windows 10
Microsoft Windows 11
Sharepoint
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The Company
What We Do
With 20+ years of experience and a team of over 1,000 skilled professionals across the UK, we are a trusted leader in delivering data-driven solutions tailored to the needs of healthcare, local government, and other public sector organisations. Through our extensive knowledge in decision intelligence, advanced analytics, automation, and Artificial Intelligence (AI) solutions, we enable our clients to empower citizens and enrich their lives.
As part of Blenheim Chalcot, a renowned digital venture builder, our ambition is to be the preferred digital transformation partner for the public sector by driving efficiency, cost savings, and improved services with innovation, passion, and integrity at the core of our operations.
We are recognised as a leader in digital transformation with many awards including the SDI awards and achieved the top quartile performance in 90% of Gartner benchmarks. Our partnerships with Microsoft and Blue Prism enable us to deliver exceptional projects for integrated care systems and NHS trusts
