School Staff Specialist

Role Summary:

As a School Staff Specialist, you’ll help AoPS run more efficiently by playing a key role in ensuring that our online school continues to run smoothly and that our students receive the best educational experience possible. In this role, you’ll monitor and support our instructors, assistants, graders, and students. This position is ideal for someone with a passion for education and an operational mindset.
Location: This role is based out of our headquarters in San Diego, but we are also open to remote work. The states eligible to work remotely from for this role are: CA, WA, NC, TX, NJ, MA, VA, IL, MD, NY, GA, PA, MN, OH, OR, CO, MO, IN, CT, and DC.

The School Staff Specialist will:

• Ensure online school staff answer student questions thoroughly and quickly. 
• Ensure that instructors and assistants are present during class times.
• Ensure message boards are sufficiently staffed with moderators.
• Ensure online school staff grade and return student homework within expected timelines.
• Monitor and improve performance of staff and addresses performance issues.
• Maintain internal and staff-facing documentation in coordination with the School Staff Manager.
• Provide feedback on the staff management system and its effectiveness within the larger operational system.
• Have the opportunity to develop new procedures to improve staff quality and efficiency at scale.

The ideal candidate has:

• Interest in MathWOOT level content.
• Background in a STEM-related field.
• Some teaching or tutoring experience, including with Math Olympiads. 
• Proficient in Google Suite.
• Previous operational, people, or project management experience preferred. 
• Excellent written communication skills.

Why Join AoPS:

This is a full-time role that can be remote or based at our headquarters in San Diego, CA. The full salary range for this position is $62,500 - 72,500 with a 4% year-end bonus. Here are some things you can look forward to:

• Impact/Growth Opp: The opportunity play a key role in ensuring our Online Schools provide a world class service to our students
• Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
• Flexibility: Casual work environment with a hybrid work week and flexible scheduling
• Benefits: Multiple options for Medical, Dental and Vision plans   
• Future Planning: 401K with company match
• Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve

Background Check: 

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B. 

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country’s top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.