IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Lead for our Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects. #LI-RD1
As our School Membership Team Lead, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You’ll also lead a team of membership specialists, helping them grow and ensuring we continue to provide top-quality service to our expanding customer base.
This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU'LL BE DOING- Lead a team of 5 school membership specialists who support our IXL Learning and Rosetta Stone customers
- Foster a collaborative, growth-minded team culture focused on continuous improvement
- Prepare and send subscription renewal and upgrade quotes for existing customers
- Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
- Keep detailed records of renewal activities and customer communications in Salesforce
- Clearly explain key product features and benefits to customers through email and inbound calls
- Develop a deep understanding of IXL’s products to confidently speak to what makes our offerings stand out
- Share ideas and feedback to help streamline and improve the renewal process
- Process purchase orders and assist with credit card and check payments
- Deliver outstanding customer service and support to our current customers
- Take on additional projects as needed
- BA/BS degree
- 3+ years of customer service experience
- 1+ years of experience in team leadership
- Experience in K-12 education is a plus
- Exceptional phone skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Demonstrated success at managing multiple tasks in a fast-paced environment
- Strong written and oral communication skills
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Experienced with G Suite, Excel and Salesforce
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.Top Skills
What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning.
Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research
IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids.
Hear what our employees love about working at IXL:
"At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead
"I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
