School Advisor and Coordinator (Education Consulting & Front Desk Support)
Location: Cupertino / Los Altos, CA
Employment Type: Part-time or Full-time
Type: Full-Time | 30-40 hrs/week (Tuesdays–Sunday)
Compensation: $18–$25/hour + performance-based incentives, $50K-$74K/year
About the Role
The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.
Key Responsibilities
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
- Bachelor’s degree preferred; education, communication, or customer service background a plus.
- Bilingual in English and Mandarin preferred.
- Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
- Organized and detail-minded, able to multitask in a fast-paced environment.
- Passionate about education and providing great parent and student experiences.
Why Join Think Academy
- Meaningful work that impacts students’ academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and management.
School Advisor and Coordinator→ Centor Manager → Reginal Manager → Head of Operations
What We Do
AL Education Group (NYSE: TAL) is an education technology (Ed-Tech) company that operates based on smart education that provides an open platform for quality education and extra-curricular learning. It serves public education, powers private education and explores new education models for the future on a global scale. Our mission is Advancing Education Through Science and Technology. Currently there are more than 4 million students per week on TAL’s online and offline education platforms.
Think Academy (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group, is recently established to provide K-9 extra-curricular learning services through technology in the US. Offering accelerated learning in math, Think Academy fosters the children’s ability to think critically, strengthens their logic skills, and helps them fulfill their goals through innovative teaching techniques. Currently Think Academy is located in San Jose, California, offering various K-9 Math and Chinese live online courses across the nation.
