Scholarly Communication Manager (REMOTE)

Are you passionate about driving customer success and motivated by client satisfaction?

Are you an experienced manager with a 'can do' attitude and enthusiasm that inspires others?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role

As a Scholarly Communication Manager, you will oversee SSRN's Research Paper Series. You will drive revenue and manage client relationships. SSRN is a leading research platform that facilitates the dissemination of scholarly work globally. Our objective is to connect researchers with the latest research and provide innovative solutions for academic publishing

Responsibilities

• Managing a team of 4 scholarly communication specialists to deliver electronic journal services to academic and research organizations.
• Engaging in customer conversations to showcase SSRN's services and address inquiries.
• Having direct management over a set of customer accounts and overseeing the implementation process for new accounts.
• Liaising with the sales team and other departments to ensure a seamless customer experience and timely resolution of issues.
• Documenting and communicating product and service improvement requirements in a collaborative environment.

Requirements

• Possess a BA or equivalent.
• Demonstrate a comprehensive understanding of academic publishing or higher education, supported by substantial experience in the field.
• Be familiar with standard software programs such as Outlook, Excel, and PowerPoint.
• Possess excellent written and verbal communication skills.
• Be experienced in people management and meeting deadlines.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Salary Range

To be added when data can be disclosed

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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