Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com.
To strengthen our UK team, we are looking for a Scheduling Success Coordinator to coordinate on-site service assignments (repairs, maintenance and installations) for our Agilent Field Service Engineers (FSE) and Authorised Service Partners (ASP) across the UK and Ireland.
Your main responsibilities will be:
• Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and non-Agilent systems
• Optimising the productivity of our Agilent service engineers while ensuring customer satisfaction
• Prioritisation of service calls with particular attention to contractual response times, management of critical issues and customer needs
• Customer management and ongoing customer communication to communicate service status at all times
• Active collaboration with the service manager, sales and sales management to ensure efficient scheduling
This position will be based in our office in Cheadle (United Kingdom) where partial remote work would be an option (hybrid model).
Qualifications
We are looking for a motivated individual with the following background:
• First experience in an administrative, scheduling or customer-oriented position
• Full proficiency in English.
• Proficiency in Microsoft Office
• SAP/CRM knowledge is an advantage
On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.
We offer:
• An opportunity for you to make a significant impact in a world-class company and develop your skills
• A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Work-Life-Balance programs
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
We will make sure you get all the training and development opportunities you need to become the best in your field!
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel RequiredNo
ScheduleSchedule:Full time
ShiftDay
DurationNo End Date
Job FunctionServices & Support
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
