Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
About the role:
Join Agilent as a Scheduling Success Coordinator-Spain and play a key role in helping our field service team deliver outstanding customer service! In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact in a dynamic, global company, we’d love to hear from you!
Objectives:
- Lead and coordinate the scheduling team to strategically plan all onsite service events and act as the main contact for escalations.
- Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
- Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.
Your responsibilities:
- Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.
- Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.
- Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.
Qualifications and skill requirements:
- Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
- Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
- Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
- Fluent in both Spanish and English.
- Typically, at least 1-2+ years relevant experience.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
- Position can be, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service.
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- A dedication to work/life balance.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer ServiceTop Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
