Scheduling Specialist

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.  

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Scheduling Specialist and become Loyola Strong! 

Shift: Days/Saturday coverage. This is a remote role.

 What you’ll do:  

The Scheduling Specialist is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The Specialist will pre-register patients for appointments and tests, verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.

EPIC Registration –

• Accurately pre-registers patients for appointments and tests.

• Verifies and updates patient demographic and insurance information.

Managed Care –

• Understands and identifies insurance types.

• Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.

• Verifies insurance information for each patient appointment.

• Reviews accuracy and makes appropriate changes as needed.

• Reminds patient of any financial obligations and documents appropriately. Collects Payments

• Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.

What we offer:

•    Benefits from Day One
•    Daily Pay
•    Career Development
•    Tuition Reimbursement
•    On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
•    Referral Rewards

What you’ll need for this job:  

• Associate's Degree OR equivalent recent 2-year work-related experience required

• Cisco Finesse Phone System Handle Experience Strongly Preferred 

• Epic Strongly Preferred

• Must be able to Schedule Outpatient Appointments using BookIt in Epic 

• Demonstrated Customer Service Experience in a High-Volume Healthcare Call Center

• Strong grammatical writing skills are preferred, with the ability to communicate clearly and effectively.

• Effectively navigate multiple screens and resources materials

• Strong understanding of Windows Operating System (OS)

• Must be comfortable working independently with little oversight upon successful completion of training 

Compensation:  

Pay Range: $16.49 - $24.44 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.