POSITION PURPOSE
Interviews patient or representative and enters information required for admission into
computer, answers inquiries and questions, takes messages for providers and staff over the phone. Agents
make important contribution to customer satisfaction by providing prompt, efficient and courteous service
to callers.
KEY RESPONSIBILITIES:
- Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification.
- Interviews patient or representative to obtain and record name, address, date of birth, emergency contacts, attending provider, and individual or insurance company responsible for payment of bill.
- Explains clinic regulations such as payment of services, fee schedule and clinic procedures.
- Enters patient admitting information into computer and books appointments.
- Ensures the speaker is the patient or legal guardian when necessary.
- Compiles data for census records.
- Manage and resolve customer complaints.
- Route calls to appropriate destination.
- Follow up patient calls when necessary.
- Completes Call Logs.
QUALIFICATIONS AND EDUCATION:
One year certificate from college or technical school; or three to six months related experience and/or
training; equivalent combination of education and experience.
Skills Required
- One year certificate from college or technical school OR 3-6 months related experience/training (or equivalent combination)
- Answer incoming calls, route calls, take messages, and make outbound confirmation calls
- Enter patient admitting information into computer and book appointments
- Verify insurance and explain clinic payment policies and procedures
- Ensure patient identity or legal guardian status when required
- Manage and resolve customer complaints and follow up on patient calls
- Maintain call logs and compile census records
What We Do
Medina Healthcare System is a healthcare provider serving Medina County, encompassing Medina Regional Hospital and several medical clinics in Castroville, Devine, and Hondo, along with four specialty clinics. They are committed to providing quality, accessible, and dependable care close to home, operating a 25-bed Critical Access Hospital and multiple rural health clinics to support their community.
