About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for Scheduling Receptionist s to join our Helpware team.
Scheduling Receptionist will do the following:
● Answering incoming patient phone calls.
● Scheduling patient appointments for multiple locations.
● Triage patients call efficiently and effectively.
● Effectively answer patient questions with confidence.
● Obtain and enter new patient demographics into EHR Software.
● Assist with incoming patient referrals.
● Providing excellent patient service.
● Perform other duties, as required.
Requirements:
- 6-month experience in a customer service role, medical or subscription service support experience preferred.
- Fluency in English (C1)
- Computer Skills
Skills Required
- 6-month experience in a customer service role
- Medical or subscription service support experience preferred
- Fluency in English (C1)
- Computer Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
