When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next. Your role is to make that process easy.
As a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources. Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call.
No healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest.
Your day-to-day!- Answer incoming patient calls with professionalism and empathy
- Schedule appointments across multiple clinic locations
- Help patients find the right provider, location, or service for their needs
- Triage calls efficiently and ensure patients are directed appropriately
- Answer questions clearly and confidently while providing an exceptional customer experience
- Collect and update patient information accurately within electronic health record (EHR) systems
- Assist with incoming patient referrals and related documentation
- Maintain accurate records while following established procedures
- Support patients throughout the scheduling process and help remove barriers to care
- Contribute as a reliable teammate in a fast-paced healthcare environment
- At least 6 months of customer service experience
- Advanced English proficiency (C1 or higher)
- Strong verbal communication skills and confidence on the phone
- Excellent attention to detail and data entry accuracy
- Comfortable using computers and learning new software systems
- Ability to multitask and stay organized in a fast-paced environment
- Healthcare, medical office, or subscription-based support experience is a plus
- Ability to work on-site in Guadalajara
- $16,500 MXN gross monthly salary
- Paid training
- Full law benefits
- 8% Savings Fund
- $1,000 MXN monthly food vouchers after 2 months
- Major Medical Insurance after 3 months
Skills Required
- At least 6 months of customer service experience
- Advanced English proficiency at C1 level or higher
- Strong verbal communication skills and confidence on the phone
- Excellent attention to detail and data entry accuracy
- Comfort using computers and learning new software systems
- Ability to multitask and stay organized in a fast-paced environment
- Ability to work on-site in Guadalajara
- Healthcare, medical office, or subscription-based support experience
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
