Scheduling Operations Specialist

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.

About the role:

Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring consistent experience for patients and families in accessing Equip providers. In addition, the Scheduling Operations Specialist supports care collaboration with external providers.

Responsibilities

• Update provider schedules in line with workflows (ex: short weeks, out of office) 
• Collaborate with provider leads to manage instances of provider out of office coverage
• Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed Conduct proactive outreach to patients with appointment gaps (no shows / cancellations)
• Schedule patients initial intake appointments
• Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling
• Complete documentation in a timely and accurate manner
• Meet or exceed KPIs assigned to team
• Adapt to organization and team needs as required

Qualifications

• Bachelor’s degree in health sciences, business administration, communications or relevant field required
• Minimum 2 years experience on an operational team in a fast-paced, scaling environment
• Ability to thrive in fast-paced environment and multi-task with strong attention to detail
• Ability to navigate ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Knowledge of HIPAA policies and proceduresProficiency with cloud-based communication and software (Slack, G-suite, Zoom & EMR)
• Schedule: 8a-5p PST; preference for people who reside in Pacific or Mountain Standard Time.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

Diversity, Equity, Inclusion, Belonging

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. 

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.